Get started with Altocloud for Genesys Cloud

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This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.

Genesys Cloud customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Related use cases:

Overview

  1. Fulfill prerequisites.
  2. Learn about Genesys Predictive Engagement's tracking capabilities and how to prepare widgets for Genesys Predictive Engagement. Then update your webpages with the Genesys Predictive Engagement tracking snippet.
  3. Configure web tracking.
    Tip
    Initially, configure only the allowed domains. Then use Live Now to verify that Genesys Predictive Engagement is tracking events. After basic tracking works, configure the rest of the web tracking settings.
  4. Create segments.
  5. Create outcomes.
  6. Build actions.
  7. Build action maps.

For more information

Retrieved from "https://all.docs.genesys.com/ATC/Current/AdminGuide/Get_Started_GenesysCloud (2025-06-19 17:31:27)"
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