About Architect flow actions

Genesys Predictive Engagement integrates with third-party platforms using PureCloud integrations, data actions, and Architect workflows.

Overview

Learn the purpose of Architect flow actions, review the process of building Architect flow actions, and review a business scenario to understand how Architect flow actions work.

• Overview of Architect flow actions
• Salesforce lead creation and campaign attribution
  

Prepare PureCloud components

There are several steps involved in building an Architect flow action. Start by building an integration and configuring its data action in PureCloud.

• Configure a PureCloud integration
• Configure PureCloud data actions

Prepare Architect components

To use Architect to integrate Genesys Predictive Engagement with a third-party system, you must prepare a special type of flow called a workflow that calls a session ID. Genesys Predictive Engagement provides a predefined example workflow that you can use. You just need to import it and update the referential integrity constraints.

• Campaign parameters
• Prepare the workflow
• Update referential integrity constraints

Prepare Altocloud components

Next, in Altocloud, create an Architect flow action that uses the PureCloud integration. Finally, build an action map that uses the Architect flow action.

• Build an action map that uses the Architect flow action
• Map contract fields
• Go-live checklist

Monitor an Architect flow action's performance

Use the Action Map Performance report to monitor an Architect flow action's performance.

• Monitor an Architect flow action's performance