All content - Genesys Engage cloud and cloud private edition
From Genesys Documentation
Contents
Find the content you need for Genesys Engage cloud and cloud private edition.
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Solution articles
| Solution Article | Description |
|---|---|
| Genesys Predictive Engagement with advanced chat routing | Genesys Cloud CX and Genesys Predictive Engagement offer advanced routing, auto-response, and AI capabilities that provide customized chat solutions to customers. |
| How to create a chatbot | Create your first chatbot in Genesys Multicloud CX—or configure Genesys Multicloud CX to use a third-party bot |
| PureConnect Outbound Solution Guide (Interaction Dialer) | Summarizes the basic features of Interaction Dialer—the multichannel outbound capability of PureConnect—for business users and others who are just learning about PureConnect Outbound. |
| Enhanced 911 (E911) Emergency Dialing Solution Guide | Learn how to provision and configure the E911 solution (only on the AWS platform) for Genesys Multicloud CX customers (only in the US and Canada) for whom Genesys provides outbound PSTN services. |
| Customer Service Automation Solution Guide (Genesys Multicloud CX) | Use AI-powered bots and Genesys Designer to listen to your customers, orchestrating their journeys across all messaging and voice channels. Agent Assist provides realtime transcripts and knowledge in the form of automatic lookup from an FAQ database—at the moment your agent needs them. |
| Integrating Genesys Predictive Engagement into Genesys Engage on-premises | This article is a high-level overview of the process to integrate Genesys Predictive Engagement with Genesys Multicloud CX Chat in an on-premises installation. The article includes the list of prerequisite components and the version requirements, as well as links to resources that provide detailed information. |
| Gamification Solution Guide | nGAGEMENT is a gamification solution that pairs with Genesys Cloud CX to improve employee engagement. |
| Genesys Predictive Engagement for Genesys Cloud CX Solution Guide | Genesys Predictive Engagement integrates with Genesys Cloud CX to provide an AI-powered customer engagement solution that:
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| Using Predictive Engagement in Genesys Multicloud CX | This article is a high-level overview of the process to add Genesys Predictive Engagement to a Genesys Multicloud CX contact center. |
| Profile lookup with Adobe Experience Platform | Learn how to look up a customer's profile in Adobe Experience Platform so that you can display richer contextual data to agents. |
Products and applications
| Workspace | About |
|---|---|
| Workspace | About |
| Genesys Data Layer | Genesys Data Layer (GDL) is an infrastructure component for building data pipelines to transfer data among applications. GDL is built on the Apache Kafka distributed data pipeline and streaming platform. |
| Genesys Dialog Engine | Genesys Dialog Engine allows you to create bots for your products through a natural language understanding (NLU) engine that can understand and process information provided as input. |
| Genesys Predictive Engagement | Genesys Predictive Engagement (formerly known as Altocloud) is a real-time journey analytics platform that can observe and analyze visitors on your digital properties, such as websites. Predictive Engagement can predict the real-time probability of visitors achieving a desirable business outcome, and then act to offer the most appropriate and effective channel to assist them in completing their journey. Predictive Engagement offers service from the cloud and is compatible with Genesys Cloud CX, PureConnect, and Genesys Multicloud CX platforms. Customers running a Genesys premises-based solution can integrate with Predictive Engagement as a cloud service in a hybrid-based architecture. |
| nGAGEMENT | nGAGEMENT is a cloud-based performance management and employee engagement solution that gamifies your contact center. |
| Solutions | Find high-level overviews describing Genesys offerings. |
| Widgets | Genesys Widgets is a collection of lightweight and configurable web apps, optimized for mobile browsers, that you can embed in your website to easily engage with customers and provide personalized experiences over digital channels, like chat. |