Routing - Genesys Documentation

Routing and Designer

Routing in Genesys Multicloud CX is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. Designer provides an easy-to-use interface to create and deploy your applications, and has highly functional blocks that enable common tasks in a simple and straightforward manner. For example, there are blocks for building menus, playing messages, setting up decision points, routing interactions to agents, and offering surveys.

From Genesys Documentation

Revision as of 17:39, April 1, 2021 by Julie.munn@genesys.com (talk | contribs) (Undo revision 85295 by Julie.munn@genesys.com (talk))

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Jump to: navigation, search

Click on any of the following to see the documentation for that version:

Current

How it works

How routing works

Release Notes

Administrator

User's Guides

Designer User's Guide

Retrieved from "https://all.docs.genesys.com/PEC-ROU (2025-06-22 05:57:09)"

MintyDocsProduct

Comments or questions about this documentation? Contact us for support!