From Genesys Documentation
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How it works
Widgets
Co-browse
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Developer
A developer creates web and desktop applications that connect to Genesys resources. They use Genesys web APIs, client libraries and JavaScript APIs to build applications that meet custom business needs. As a developer, you can enable co-browse on your website, provide chat capabilities, create your own agent desktop, provision your contact center, manage callbacks, submit workitems from third-party systems, read statistics and manage outbound campaigns.