From Genesys Documentation
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*[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]] | *[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]] | ||
*[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]] | *[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]] | ||
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Revision as of 14:15, June 22, 2021
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.