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(Published)
(Undo revision 85295 by Julie.munn@genesys.com (talk))
(Tag: Undo)
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{{MintyDocsProduct
 
{{MintyDocsProduct
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|displayname=Routing and Designer
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|displayname=Routing
 
|previewers=ROUPreview, Ssaxena, Gayetri
 
|previewers=ROUPreview, Ssaxena, Gayetri
 
|contentarea=Multicloud
 
|contentarea=Multicloud
 
|landingpage=No
 
|landingpage=No
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|definition=Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions.
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|definition=Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions.
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Designer provides an easy-to-use interface to create and deploy your applications, and has highly functional blocks that enable common tasks in a simple and straightforward manner. For example, there are blocks for building menus, playing messages, setting up decision points, routing interactions to agents, and offering surveys.
 
 
|ComingSoon=No
 
|ComingSoon=No
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections

Revision as of 17:39, April 1, 2021

Click on any of the following to see the documentation for that version:

GetStarted.png

How it works

How routing works

ReleaseNotes.png

Release Notes

InstallConfig.png

Administrator

AgentLanding.png

User's Guides

Retrieved from "https://all.docs.genesys.com/PEC-ROU (2025-06-22 05:58:06)"
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