From Genesys Documentation
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*[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]] | *[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]] | ||
*[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]] | *[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]] | ||
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| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=XYZ Documentation | ||
| + | |Title=Integrate your Genesys Engage cloud software with Genesys Cloud services | ||
| + | |Description=Through integration between Genesys Engage cloud and Genesys Cloud, take advantage of the Workforce Engagement Management (WEM) feature suite that resides in Genesys Cloud. | ||
| + | |Links=*{{Link-Standalone|topic=Solution/GenesysEngageWEM}} | ||
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Revision as of 20:11, March 19, 2021
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.