From Genesys Documentation
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Set up and use Cloud intelligent Workload Distribution | |Title=Set up and use Cloud intelligent Workload Distribution | ||
| − | |Links=*[[PEC-IWD/Current/Administrator/IWD| | + | |Links=* [[PEC-IWD/Current/Administrator/IWD|What does iWD do?]] |
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|Columns=No | |Columns=No | ||
}} | }} | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
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Revision as of 10:56, November 2, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.