Difference between revisions of "ATC/Current/AgentGuide"
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|sectionheading=Get started | |sectionheading=Get started | ||
|description=Get started using {{MintyDocsProduct}}. | |description=Get started using {{MintyDocsProduct}}. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysCloud|display text=Genesys Cloud}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysCloud|display text=Genesys Cloud}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Genesys Engage}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Genesys Engage}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_PureConnect|display text=PureConnect}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_PureConnect|display text=PureConnect}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Customer experience | |sectionheading=Customer experience | ||
| − | |description=Learn how | + | |description=Learn how {{MintyDocsProduct}} engages visitors on your website. |
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=How_Altocloud_enriches_your_chat_experience}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=How_Altocloud_enriches_your_chat_experience}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Agent experience | |sectionheading=Agent experience | ||
|description=Learn what information appears when a visitor accepts an offer to chat from {{MintyDocsProduct}}. | |description=Learn what information appears when a visitor accepts an offer to chat from {{MintyDocsProduct}}. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GenesysCloud|display text=Genesys Cloud}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GenesysCloud|display text=Genesys Cloud}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GenesysEngage|display text=Genesys Engage}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GenesysEngage|display text=Genesys Engage}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|display text=PureConnect}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|display text=PureConnect}} |
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Journey details | |sectionheading=Journey details | ||
|description=Learn what information you can see about a visitor's journey on your website. | |description=Learn what information you can see about a visitor's journey on your website. | ||
| − | |relatedarticles=* {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey (Genesys Cloud)}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|display text=Customer journey (Genesys Cloud)}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|display text=Journey map icons (Genesys Cloud)}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|display text=Journey map icons (Genesys Cloud)}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information_icons|display text=Session information icons (Genesys Cloud)}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information_icons|display text=Session information icons (Genesys Cloud)}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Customer_details|display text=Customer summary}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Searches_performed|display text=Searches performed}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Matched_segments|display text=Segments assigned}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information|display text=Other information}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information|display text=Other information}} |
| − | * {{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} |
}} | }} | ||
|pagination=no | |pagination=no | ||
|inherit=no | |inherit=no | ||
}} | }} | ||
Revision as of 18:29, October 14, 2020
The following topics are defined for this manual but are not included in the list of topics: About the Genesys Predictive Engagement gadgets, The Genesys Predictive Engagement tab, Genesys Multicloud CX, Genesys Cloud CX, Genesys Multicloud CX, Genesys Cloud CX, Journey map icons (Genesys Cloud CX beta), Device icons (coming soon)
This manual is for version Current of Genesys Predictive Engagement.
Learn how to use Genesys Predictive Engagement.
Get started
Get started using Genesys Predictive Engagement.
Customer experience
Learn how Genesys Predictive Engagement engages visitors on your website.
- [[ATC/Current/AgentGuide/How_Altocloud_enriches_your_chat_experience|]]
Agent experience
Learn what information appears when a visitor accepts an offer to chat from Genesys Predictive Engagement.
Journey details
Learn what information you can see about a visitor's journey on your website.
Comments or questions about this documentation? Contact us for support!