From Genesys Documentation
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|Title=Get started | |Title=Get started | ||
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| + | |Description=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Genesys Engage Cloud Release Notes] | ||
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|Title=Manage your contact center | |Title=Manage your contact center | ||
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|Title=Configure and view reports | |Title=Configure and view reports | ||
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|Title=Set up outbound campaigns | |Title=Set up outbound campaigns | ||
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|Title=Route interactions to agents | |Title=Route interactions to agents | ||
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|Title=Recording, Quality Management and Speech Analytics | |Title=Recording, Quality Management and Speech Analytics | ||
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|Title=Connect with customers later | |Title=Connect with customers later | ||
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|Title=Integrate with Salesforce | |Title=Integrate with Salesforce | ||
Revision as of 18:14, May 15, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.