Difference between revisions of "ATC/Current/AgentGuide"
From Genesys Documentation
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** Customer details | ** Customer details | ||
** Customer journey | ** Customer journey | ||
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** Matched segments | ** Matched segments | ||
** Outcome scores | ** Outcome scores | ||
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*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Customer_journey|display text=Visit journey map}} | ||
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|anchor=Searches_Performed|display text=View customer searches}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|anchor=Searches_Performed|display text=View customer searches}} | ||
| − | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic= | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|anchor=OutcomePredictions|display text=Segments assigned}} |
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Outcome_scores|display text=Outcome scores}} | ||
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information|display text=Other information}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information|display text=Other information}} | ||
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Unknown_users|display text=Unknown users}} | ||
}} | }} | ||
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|inherit=no | |inherit=no | ||
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Revision as of 15:09, May 5, 2021
The following topics are defined for this manual but are not included in the list of topics: About the Genesys Predictive Engagement gadgets, The Genesys Predictive Engagement tab, Genesys Multicloud CX, Genesys Cloud CX, Genesys Multicloud CX, Genesys Cloud CX, Journey map icons (Genesys Cloud CX beta), Device icons (coming soon)
This manual is for version Current of Genesys Predictive Engagement.
Learn how to use Genesys Predictive Engagement.
Get started
Get started using Genesys Predictive Engagement.
Visitor experience
Learn how Genesys Predictive Engagement engages visitors on your website.
Agent experience
Learn what information appears when a visitor accepts an offer to chat from Genesys Predictive Engagement.
Journey details
Learn what information you can see about a visitor's journey on your website.
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