From Genesys Documentation
| Line 71: | Line 71: | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Set up and use Cloud intelligent Workload Distribution | |Title=Set up and use Cloud intelligent Workload Distribution | ||
| + | |Description=Understand how Cloud IWD works. Set up and configure it. Search for, display, manage, update and monitor workitems. | ||
|Links=*[[PEC-IWD/Current/Administrator/IWD|How Cloud IWD works]] | |Links=*[[PEC-IWD/Current/Administrator/IWD|How Cloud IWD works]] | ||
*[[PEC-IWD/Current/Administrator/IWDSetup|Set up Cloud IWD]] | *[[PEC-IWD/Current/Administrator/IWDSetup|Set up Cloud IWD]] | ||
Revision as of 11:10, November 2, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.