From Genesys Documentation
| Line 71: | Line 71: | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Set up and use Cloud intelligent Workload Distribution | |Title=Set up and use Cloud intelligent Workload Distribution | ||
| − | |Links=* [[PEC-IWD/ | + | |Links=* [[PEC-IWD/IWD|How Cloud IWD works]] |
| − | + | * [[PEC-IWD/IWDSetup|Set up Cloud IWD]] | |
| − | * | + | *[[PEC-IWD/IWDSettings|Configure Cloud iWD]] |
| + | *[[PEC-IWD/IWDGTL|Search, display, manage and update workitems]] | ||
| + | *[[PEC-IWD/IWDMonitor|Monitor workitems]] | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
}} | }} | ||
Revision as of 11:03, November 2, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.