From Genesys Documentation
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Set up and use Cloud intelligent Workload Distribution | |Title=Set up and use Cloud intelligent Workload Distribution | ||
| − | |Links=* | + | |Links=*[https://all.docs.genesys.com/PEC-IWD/Current/Administrator Cloud iWD Administrator's Guide] |
|Columns=No | |Columns=No | ||
}} | }} | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
}} | }} | ||
Revision as of 10:35, November 2, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.