From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Routing | |displayname=Routing | ||
| − | |contentarea= | + | |previewers=ROUPreview, Ssaxena, Gayetri |
| + | |contentarea=Multicloud | ||
|landingpage=No | |landingpage=No | ||
|definition=Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. | |definition=Routing in Genesys Engage is an omnichannel solution that enables you to craft applications that handle voice, chat, email, workitem and social media interactions. | ||
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|Title=How it works | |Title=How it works | ||
|Description={{#mintydocs_link:topic=PEC-ROU/HIW|standalone|display text=How routing works}} | |Description={{#mintydocs_link:topic=PEC-ROU/HIW|standalone|display text=How routing works}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
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|Description=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Designer Designer] | |Description=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Designer Designer] | ||
*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/GPR Predictive Routing Core Platform] | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/GPR Predictive Routing Core Platform] | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| − | + | |Links=*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Predictive Routing Deployment and Operations Guide}} | |
| − | |Links= | ||
| − | *{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Predictive Routing Deployment and Operations Guide}} | ||
*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|display text=Predictive Routing Help}} | *{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Help|display text=Predictive Routing Help}} | ||
*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=GTR|display text=Genesys Task Routing Administrator's Guide}} | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=GTR|display text=Genesys Task Routing Administrator's Guide}} | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Type=Agent Features | ||
| + | |Title=User's Guides | ||
| + | |Links=*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer}} | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 13:40, July 15, 2020
Click on any of the following to see the documentation for that version:
How it works
Release Notes
User's Guides
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