From Genesys Documentation
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*[[Draft:PEC-RT|Route workitems to agents]] | *[[Draft:PEC-RT|Route workitems to agents]] | ||
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Revision as of 21:23, April 29, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.