From Genesys Documentation
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|Title=Manage your workforce | |Title=Manage your workforce | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Connect with customers later | |Title=Connect with customers later | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Title=Integrate with Salesforce | |Title=Integrate with Salesforce | ||
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Revision as of 23:34, March 19, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.