From Genesys Documentation
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|definition=As an administrator, you are the architect and overseer of the resources that run your contact center. You can create users, set up switches, voicemail, interaction routing, outbound calling campaigns and manage call recording. You can also monitor how your contact center performs using real-time and historical reporting and Workforce Management. | |definition=As an administrator, you are the architect and overseer of the resources that run your contact center. You can create users, set up switches, voicemail, interaction routing, outbound calling campaigns and manage call recording. You can also monitor how your contact center performs using real-time and historical reporting and Workforce Management. | ||
| − | |Platforms=PureEngage | + | |Platforms=PureEngage |
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|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
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*[[Draft:PEC-IVR|Manage inbound voice IVR]] | *[[Draft:PEC-IVR|Manage inbound voice IVR]] | ||
*[[Draft:PEC-GS|Deploy and configure Genesys Softphone]] | *[[Draft:PEC-GS|Deploy and configure Genesys Softphone]] | ||
| − | *[[Draft:PEC- | + | *[[Draft:PEC-CDDS|Export and download contact center data]] |
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=XYZ Documentation | |Type=XYZ Documentation | ||
Revision as of 17:49, March 18, 2020
This is a draft page; the published version of this page can be found at PEC-Admin.
Release Notes
Manage your contact center
Set up outbound campaigns
Route interactions to agents
Recording, Quality Management and Speech Analytics
Manage your workforce
Connect with customers later
Integrate with third-party applications
Set up and use intelligent Workload Distribution
Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.