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{{MintyDocsProduct
 
{{MintyDocsProduct
 
|displayname=Administrator
 
|displayname=Administrator
−
|contentarea=PureEngage
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|contentarea=Genesys Multicloud CX
 
|landingpage=No
 
|landingpage=No
 
|definition=As an administrator, you are the architect and overseer of the resources that run your contact center. You can create users, set up switches, voicemail, interaction routing, outbound calling campaigns and manage call recording. You can also monitor how your contact center performs using real-time and historical reporting and Workforce Management.
 
|definition=As an administrator, you are the architect and overseer of the resources that run your contact center. You can create users, set up switches, voicemail, interaction routing, outbound calling campaigns and manage call recording. You can also monitor how your contact center performs using real-time and historical reporting and Workforce Management.
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|Type=Get Started
 
|Title=Get started
 
|Title=Get started
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|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with PureEngage}}
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|Links=*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Get_started|display text=Get started with Genesys Multicloud CX}}
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*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=Popular_tasks|display text=Popular tasks}}
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*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin}}
 
*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=SSO|display text=Single sign-on}}
 
*{{Link-AnywhereElse|product=PEC-Admin|version=Current|manual=Admin|topic=SSO|display text=Single sign-on}}
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*{{Link-Standalone|topic=PEC-Admin/trainadm}}
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}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Manage your contact center
 
|Title=Manage your contact center
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|Links=*[[Draft:PEC-AS|Manage contact center and users]]
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|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|display text=Manage contact center and users}}
−
*[[Draft:PEC-PA|Create administrators]]
+
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}
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*[[Draft:PEC-IVR|Manage inbound voice IVR]]
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*{{Link-Standalone|topic=PEC-AD/ADAccessibility|display text=Manage accessibility for Agent Workspace}}
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*[[Draft:PEC-GS|Deploy and configure Genesys Softphone]]
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*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=GetStarted|display text=Manage interaction routing in Designer}}
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*[[Draft:PEC-CDDS|Export and download contact center data]]
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*{{Link-AnywhereElse|product=PEC-GS|standalone|display text=Deploy and configure Genesys Softphone or in-browser WebRTC}}
 +
*{{Link-AnywhereElse|product=PEC-CDDS|standalone|display text=Export and download contact center data}}
 +
*{{Link-AnywhereElse|product=PEC-DC|standalone|display text=Set up Digital Channels}}
 
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|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT}}
 
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RT}}
 
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP}}
 
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=GVP}}
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*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}}
 
}}{{MintyDocsProductLandingSections
 
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Set up outbound campaigns
 
|Title=Set up outbound campaigns
 
|Links=*{{Link-Standalone|topic=PEC-OU/HIW}}
 
|Links=*{{Link-Standalone|topic=PEC-OU/HIW}}
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*{{Link-Standalone|topic=PEC-OU/CXC}}
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*{{Link-AnywhereElse|product=PEC-OU|version=Current|manual=CXContact|topic=GetStarted|display text=Get started with CX Contact}}
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Route interactions to agents
 
|Title=Route interactions to agents
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|Links=*{{Link-Standalone|topic=PEC-ROU/HIW}}
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|Links=*{{Link-Standalone|topic=PEC-ROU/HIW|display text=How routing works in Designer}}
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*[[Draft:PEC-RT|Use machine learning to route interactions]]
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*{{Link-AnywhereElse|product=PE-GPR|version=9.0.0|manual=Deployment|display text=Use machine learning to route interactions}}
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*[[Draft:PEC-RT|Route workitems to agents]]
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}}{{MintyDocsProductLandingSections
 
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|Type=XYZ Documentation
 
|Type=XYZ Documentation
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}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
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|Title=Integrate with Salesforce
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|Title=Integrate with third-party applications
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|Links=*{{Link-Standalone|topic=PEC-GPA/HIW}}
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|Links=*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator}}
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*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Administrator}}
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*{{Link-AnywhereElse|product=GAMD|version=Current|manual=Admin|display text=Gplus Adapter for Microsoft Dynamics 365 Administrator's Guide}}
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|Columns=No
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|Type=XYZ Documentation
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|Title=Set up and use intelligent Workload Distribution
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|Description=Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.
 +
|Links=*[[PEC-IWD/Current/Administrator/IWD|How IWD works]]
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*[[PEC-IWD/Current/Administrator/IWDSetup|Set up IWD]]
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*[[PEC-IWD/Current/Administrator/IWDSettings|Configure IWD]]
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*[[PEC-IWD/Current/Administrator/IWDGTL|Search, display, manage and update IWD work items]]
 +
*[[PEC-IWD/Current/Administrator/IWDMonitor|Monitor work items]]
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|Columns=No
 
}}
 
}}
 
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Latest revision as of 19:32, July 28, 2022

This is a draft page; the published version of this page can be found at PEC-Admin.
Click on any of the following to see the documentation for that version:

GetStarted.png

Get started

ReleaseNotes.png

Release Notes

Genesys Multicloud CX Release Notes

Book.png

Manage your contact center

Book.png

Configure and view reports

Book.png

Set up outbound campaigns

Book.png

Route interactions to agents

Book.png

Recording, Quality Management and Speech Analytics

Book.png

Manage your workforce

Book.png

Connect with customers later

Book.png

Integrate with third-party applications

Book.png

Set up and use intelligent Workload Distribution

Understand how iWD works. Provision and configure it. Search for, display, manage, update and monitor workitems.

Retrieved from "https://all.docs.genesys.com/Draft:PEC-Admin (2025-06-21 19:48:18)"