Difference between revisions of "ATC/Current/AgentGuide"
From Genesys Documentation
DannaShirley (talk | contribs) (Published) |
DannaShirley (talk | contribs) (Published) |
||
| Line 15: | Line 15: | ||
**PureConnect | **PureConnect | ||
* -Journey details | * -Journey details | ||
| − | ** | + | ** Customer details |
| − | |||
** Customer journey | ** Customer journey | ||
** Matched segments | ** Matched segments | ||
Revision as of 23:41, April 9, 2019
The following topics are defined for this manual but are not included in the list of topics: About the Genesys Predictive Engagement gadgets, The Genesys Predictive Engagement tab, Genesys Multicloud CX, Genesys Cloud CX, Genesys Multicloud CX, Genesys Cloud CX, Journey map icons (Genesys Cloud CX beta), Device icons (coming soon)
This manual is for version Current of Genesys Predictive Engagement.
Search the table of all articles in this guide, listed in alphabetical order, to find the article you need.
| Article | Description |
|---|---|
| Article | Description |
| A visitor's experience | Learn about a visitor's experience with Genesys Predictive Engagement on your website. |
| About the Genesys Predictive Engagement gadgets | Use Genesys Predictive Engagement's gadgets to explore information about a visitor. |
| An agent's experience in Genesys Cloud CX | In Genesys Cloud CX, Predictive Engagement presents customer journey information to agents. |
| An agent's experience in Genesys Cloud CX | Learn about the customer journey data that Genesys Predictive Engagement presents to agents in Genesys Cloud CX.
|
| An agent's experience in Genesys Multicloud CX | Genesys Predictive Engagement presents customer journey information to agents. |
| An agent's experience in Genesys Multicloud CX | Genesys Predictive Engagement presents customer journey information to agents. |
| An agent's experience in PureConnect | Genesys Predictive Engagement presents customer journey information to agents. |
| Device icons (coming soon) | Learn about the icons that appear on #mintydocs_link must be called from a MintyDocs-enabled page (ATC/Current/AgentGuide/Device icons). . |
| Genesys Predictive Engagement Agent FAQs | This page lists all FAQs for Genesys Predictive Engagement agents. |
| Get started | Get started using Genesys Predictive Engagement for Genesys Cloud CX. |
| Get started | Get started using Genesys Predictive Engagement for Genesys Cloud CX. |
| Get started with Genesys Predictive Engagement for Genesys Multicloud CX | Get started using Genesys Predictive Engagement with Genesys Multicloud CX. |
| Get started with Genesys Predictive Engagement for PureConnect | Get started using Genesys Predictive Engagement with PureConnect. |
| Get started with Predictive Engagement for Genesys Multicloud CX | Get started using Genesys Predictive Engagement with Genesys Multicloud CX. |
| Journey map icons | Learn about the icons that could appear on the visitor journey map. |
| Journey map icons (Genesys Cloud CX beta release) | Learn about the icons that appear on the customer journey map for Genesys Cloud CX beta customers. |
| Session information icons | Learn about the icons for browsers, devices, and operating systems that Genesys Cloud CX agents see when they review a session card for a visitor. |
| The Genesys Predictive Engagement tab | In Workspace Desktop Edition, the Genesys Predictive Engagement tab displays customer journey information. |
Comments or questions about this documentation? Contact us for support!