Difference between revisions of "ATC/Current/AgentGuide"
From Genesys Documentation
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{{MintyDocsManual | {{MintyDocsManual | ||
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|alternateforms=Form:ArticleUnstructured | |alternateforms=Form:ArticleUnstructured | ||
| − | |displayname={{ | + | |displayname={{MintyDocsProduct}} Agent's Guide |
| + | |pagination=no | ||
|topicslist=* -Get started | |topicslist=* -Get started | ||
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** Get started GenesysCloud | ** Get started GenesysCloud | ||
** Get started GenesysEngage | ** Get started GenesysEngage | ||
** Get started PureConnect | ** Get started PureConnect | ||
| − | * - | + | * -Visitor experience |
** How Predictive Engagement enriches your chat experience | ** How Predictive Engagement enriches your chat experience | ||
| − | * - | + | * -Agent experience |
| − | ** | + | ** GPE Customer journey |
** GenesysEngage | ** GenesysEngage | ||
** PureConnect | ** PureConnect | ||
* -Journey details | * -Journey details | ||
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** Map icons | ** Map icons | ||
** Additional information icons | ** Additional information icons | ||
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* -FAQs | * -FAQs | ||
** FAQs | ** FAQs | ||
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|sectionheading=Get started | |sectionheading=Get started | ||
|description=Get started using {{MintyDocsProduct}}. | |description=Get started using {{MintyDocsProduct}}. | ||
| − | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysCloud|display text=Genesys Cloud}} | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysCloud|display text=Genesys Cloud CX}} |
| − | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Genesys | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Genesys Multicloud CX}} |
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_PureConnect|display text=PureConnect}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_PureConnect|display text=PureConnect}} | ||
}}{{TSSection | }}{{TSSection | ||
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|sectionheading=Agent experience | |sectionheading=Agent experience | ||
|description=Learn what information appears when a visitor accepts an offer to chat from {{MintyDocsProduct}}. | |description=Learn what information appears when a visitor accepts an offer to chat from {{MintyDocsProduct}}. | ||
| − | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic= | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|display text=Genesys Cloud CX}} |
| − | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GenesysEngage|display text=Genesys | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GenesysEngage|display text=Genesys Multicloud CX}} |
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|display text=PureConnect}} | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|display text=PureConnect}} | ||
}}{{TSSection | }}{{TSSection | ||
|sectionheading=Journey details | |sectionheading=Journey details | ||
|description=Learn what information you can see about a visitor's journey on your website. | |description=Learn what information you can see about a visitor's journey on your website. | ||
| − | |relatedarticles= | + | |relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}} |
| − | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|display text=Journey map icons | + | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information_icons|display text=Session information icons (Genesys Cloud CX)}} |
| − | *{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information_icons|display text=Session information icons (Genesys Cloud) | ||
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}} | }} | ||
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|inherit=no | |inherit=no | ||
}} | }} | ||
Latest revision as of 21:27, November 9, 2021
The following topics are defined for this manual but are not included in the list of topics: About the Genesys Predictive Engagement gadgets, The Genesys Predictive Engagement tab, Genesys Multicloud CX, Genesys Cloud CX, Genesys Multicloud CX, Genesys Cloud CX, Journey map icons (Genesys Cloud CX beta), Device icons (coming soon)
This manual is for version Current of Genesys Predictive Engagement.
Learn how to use Genesys Predictive Engagement.
Get started
Get started using Genesys Predictive Engagement.
Visitor experience
Learn how Genesys Predictive Engagement engages visitors on your website.
Agent experience
Learn what information appears when a visitor accepts an offer to chat from Genesys Predictive Engagement.
Journey details
Learn what information you can see about a visitor's journey on your website.
Comments or questions about this documentation? Contact us for support!