Difference between revisions of "ATC/Current/AgentGuide"

From Genesys Documentation
Jump to: navigation, search
(Published)
m (Text replacement - "Genesys Cloud" to "Genesys Cloud CX")
 
(34 intermediate revisions by 6 users not shown)
Line 1: Line 1:
 
{{MintyDocsManual
 
{{MintyDocsManual
−
|defaultform=Form:Article
 
 
|alternateforms=Form:ArticleUnstructured
 
|alternateforms=Form:ArticleUnstructured
−
|displayname=About
+
|displayname={{MintyDocsProduct}} Agent's Guide
−
|inherit=no
 
 
|pagination=no
 
|pagination=no
 
|topicslist=* -Get started
 
|topicslist=* -Get started
−
** Get started
+
** Get started GenesysCloud
−
** How {{MINTYDOCSPRODUCT}} enriches your chat experience  
+
** Get started GenesysEngage
−
** {{MINTYDOCSPRODUCT}}Tab
+
** Get started PureConnect
 +
* -Visitor experience
 +
** How Predictive Engagement enriches your chat experience
 +
* -Agent experience
 +
** GPE Customer journey
 +
** GenesysEngage
 +
** PureConnect
 
* -Journey details
 
* -Journey details
−
** Visitor details
+
** Map icons
−
** Visit details
+
** Additional information icons
−
** Customer journey
+
* -FAQs
−
** Matched segments
+
** FAQs
−
** Outcome scores
+
|Auto=Crafted summary table
−
** Additional information
+
|DisplayName={{MINTYDOCSPRODUCT}} Agent's Guide
 +
|Context=Learn how to use {{MintyDocsProduct}}.
 +
|TSSection={{TSSection
 +
|sectionheading=Get started
 +
|description=Get started using {{MintyDocsProduct}}.
 +
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysCloud|display text=Genesys Cloud CX}}
 +
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_GenesysEngage|display text=Genesys Multicloud CX}}
 +
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Get_started_PureConnect|display text=PureConnect}}
 +
}}{{TSSection
 +
|sectionheading=Visitor experience
 +
|description=Learn how {{MintyDocsProduct}} engages visitors on your website.
 +
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=How_Predictive_Engagement_enriches_your_chat_experience}}
 +
}}{{TSSection
 +
|sectionheading=Agent experience
 +
|description=Learn what information appears when a visitor accepts an offer to chat from {{MintyDocsProduct}}.
 +
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GPE_Customer_journey|display text=Genesys Cloud CX}}
 +
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=GenesysEngage|display text=Genesys Multicloud CX}}
 +
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=PureConnect|display text=PureConnect}}
 +
}}{{TSSection
 +
|sectionheading=Journey details
 +
|description=Learn what information you can see about a visitor's journey on your website.
 +
|relatedarticles=*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Map_icons|display text=Journey map icons}}
 +
*{{Link-SomewhereInThisVersion|manual=AgentGuide|topic=Additional_information_icons|display text=Session information icons (Genesys Cloud CX)}}
 +
}}
 +
|inherit=no
 
}}
 
}}

Latest revision as of 21:27, November 9, 2021

The following topics are defined for this manual but are not included in the list of topics: About the Genesys Predictive Engagement gadgets, The Genesys Predictive Engagement tab, Genesys Multicloud CX, Genesys Cloud CX, Genesys Multicloud CX, Genesys Cloud CX, Journey map icons (Genesys Cloud CX beta), Device icons (coming soon)
This manual is for version Current of Genesys Predictive Engagement.

Learn how to use Genesys Predictive Engagement.

Get started

Get started using Genesys Predictive Engagement.

Visitor experience

Learn how Genesys Predictive Engagement engages visitors on your website.

Agent experience

Learn what information appears when a visitor accepts an offer to chat from Genesys Predictive Engagement.

Journey details

Learn what information you can see about a visitor's journey on your website.

Retrieved from "https://all.docs.genesys.com/ATC/Current/AgentGuide (2025-06-19 06:42:50)"
Comments or questions about this documentation? Contact us for support!