Contact object
From Genesys Documentation
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Learn about the contact object you can access using system variables in field codes.
Related documentation:
The Contact object is associated with the current EmailIn interaction. The properties include:
| Name | Description | Syntax |
|---|---|---|
| Id | Returns this contact’s ID. | Contact.Id |
| FirstName | Returns this contact’s first name. | Contact.FirstName |
| LastName | Returns this contact’s last name. | Contact.LastName |
| FullName | Returns this contact’s full name (first and last). | Contact.FullName |
| Title | This contact’s title (for example, Mr., Ms., and so on). | Contact.Title |
| PrimaryEmailAddress | Returns this contact’s primary e-mail address. | Contact.PrimaryEmailAddress |
| PrimaryPhoneNumber | Returns this contact’s primary phone number. | Contact.PrimaryPhoneNumber |
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