Drilldown: SMART UseCase

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SMART UseCase > SellableItems : Advanced Server or ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter or None

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MintyDocsVersion:
Current (59)
MintyDocsProduct:
None (2) · Genesys Use Cases (57)
MintyDocsManual:
GenesysCloud (20) · GenesysEngage-onpremises (9) · PureConnect (30)
ID:
CE31 (3) · CE37 (3) · CE41 (3) · EE09 (2) · CE22 (2) · CE16 (2) · OP01 (2) · CE11 (2) · BO11 (2) · CE09 (2) · CE29 (2)
Other values:
Title:
None (16) · Employee Performance (1) · Genesys Advanced Text and Speech Analytics (1) · Genesys Agent Assist with Google Contact Center AI (1) · Genesys Agent Copilot (1) · Genesys Blended AI Bots (3) · Genesys Business Communications (1) · Genesys Call Routing (1) · Genesys Callback (1) · Genesys Chat Routing (1) · Genesys Contact Center Orchestration (1) · Genesys CRM Collaboration (1) · Genesys Employee Schedule Preferences (4) · Genesys KPI Insights (1) · Genesys Omnichannel Notifications (1) · Genesys Omnichannel Workforce Scheduling (1) · Genesys Outbound Dialer (2) · Genesys Personalized Routing (1) · Genesys Predictive Chatbots (1) · Genesys Shift Bidding (1) · Genesys Shrinkage Management (1) · Genesys SMS Routing (1) · Genesys Social Media Routing (1) · Genesys Speech Analytics (1) · Genesys Task Distribution (1) · Genesys Text and Speech Analytics for Compliance (1) · Genesys Text and Speech Analytics for Customer Service (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice Bots (2) · Genesys Voice Services (1) · Genesys Voicebots (1) · Genesys Work Automation (1) · Genesys Workforce Scheduling for Voice (1) · Predictive Engagement for Customer Service (2) · Quality Assurance and Compliance for Genesys Cloud CX (WEM) (1) · Ressource Management (1)
Offering:
GenesysCloud (20) · GenesysEngage-onpremises (9) · PureConnect (30)
SellableItems: (Click arrow to add another value)
RequiresAll:
None (49) · CE01 (4) · CE02 (1) · CE11 (1) · CE12 (1) · CE18 (2) · CE31 (2) · CE43 (1) · OP04 (1)
RequiresOr:
None (43) · BO02 (1) · BO03 (1) · CE01 (6) · CE02 (4) · CE16 (2) · CE18 (7) · CE19 (2) · CE29 (4) · CE31 (1) · CE34 (6) · CE43 (3) · EE07 (2) · EE08 (2)
Optional:
None (44) · BO02 (1) · BO06 (1) · CE01 (3) · CE03 (2) · CE07 (2) · CE09 (2) · CE11 (2) · CE12 (1) · CE16 (5) · CE18 (2) · CE19 (1) · CE20 (2) · CE22 (2) · CE27 (1) · CE28 (2) · CE29 (2) · CE31 (2) · CE34 (1) · CE37 (2) · CE41 (2) · CE43 (1) · EE31 (2) · OP04 (1) · WE01 (1) · WE02 (1)
Exceptions:
None (59)
Requires:
None (59)
Video:
None (48) · 383260904 (1) · 390961231 (1) · 398264777 (1) · 412786353 (1) · 426274918 (1) · 426300472 (1) · 463028065 (1) · 468979114 (1) · 473349437 (1) · 499587183 (1) · 641804199 (1)
DocVersion:
None (2) · 1.0.0 (2) · 1.0.1 (1) · 1.0.2 (1) · 1.1.1 (1) · 1.1.2 (2) · 1.1.4 (2) · 1.4.0 (1) · 2.1.4 (1) · V 1.0.0 (12) · v 1.0.1 (11) · v 1.0.2 (4) · v 1.0.3 (1) · V 1.0.8 (1) · v 1.1.1 (5) · v 1.1.2 (2) · v 1.2.1 (1) · v 2.0.0 (1) · v. 1.2.1 (1) · v1.0.0 (2) · ver 1.0.0 (1) · ver 1.0.1 (2) · ver 1.0.2 (1) · ver 1.0.3 (1)

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