Drilldown: Article

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Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (91) · Administrator (9)

None (8) · Architecture (2) · Genesys Choice overview (2) · Deprecation-AllNotices (2) · Genesys™ Products and Components EOL Life Cycle Table (2)

Other values: ; (New) Task summary: contact center setup About CX Contact Accessibility feedback Activation File for Genesys Choice Commercial Terms Agent desktop settings overview Agent settings overview All content - Genesys Multicloud CX and cloud private edition ASR/TTS Before you begin Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure CX Contact Configure inactivity timeout options Configure voice ringtones (voice) Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy CX Contact Deprecation-Voice Forward Digital 1 bundle Digital 2 bundle Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) End of Life Cycle Table General Data Protection Regulation (GDPR) General security and compliance information Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX general security overview Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud CX system requirements Genesys Multicloud privacy policy Get started with Agent Setup Get started with CX Contact Gplus Workforce Management (Gplus WFM) High availability and disaster recovery Import agents Intelligent Workload Distribution (IWD) Interaction channels IVR Licensing Overview for Genesys Choice Customers Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Migrating from on-premises licensing My Channels options Outbound Campaign Transactions Outbound Communication Terms Popular tasks Provision CX Contact Recording options Recording storage Security Terms for Cloud Services Service Client options Settings and configuration overview Supervisor and other non-agent personnel - access and metering Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Third-party licenses Upgrade, roll back, or uninstall CX Contact Use templates to configure agents Virtual Queues Voice 1 bundle Voice 2 bundle Voicemail WFO Work with Agent Setup Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

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Other values: ; (New) Task summary: contact center setup 3rd party licenses Agent desktop settings overview Agent settings overview ASR/TTS Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage agent skills Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Digital 1 Digital 2 Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) General Data Protection Regulation (GDPR) General security and compliance information Genesys Multicloud CX - Key security features Genesys Multicloud CX - Security use cases Genesys Multicloud CX general security overview Genesys Multicloud CX support for GDPR Genesys Multicloud CX Workspaces Genesys Multicloud privacy policy Gplus Workforce Management Import agents Intelligent Workload Distribution Interaction channels IVR Licensing for Genesys Choice customers Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Migrating from on-premises licensing My Channels options On-premises activation file Outbound campaign transactions Popular tasks Recording options Recording storage Security Terms for Cloud Services Service client options Settings and configuration overview Supervisor access and metering Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Unrestricted activation file Upgrade, rollback, or uninstall Use templates to configure agents Virtual Queues Voice 1 Voice 2 Voicemail WFO Work with Agent Setup Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2

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None (5) · Agent Setup (40) · Outbound (CX Contact) (12) · System-Level Documentation (43)

None (23) · CXContact (1) · CXCPEGuide (11) · GenChoiceTermsCond (4) · GenesysChoice (18) · Licensing (6) · ManageCC (36) · Source (1)

None (93) · Agent Setup (6) · Agent Workspace, Agent Setup (1)

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None (96) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)