Drilldown: Article

None (26) · No (141) · Yes (21)

Draft:PEC-REP · PEC-REP · Draft:PEC-WFM · PEC-WFM · Draft:ATC · Draft:PEC-GSM · ATC · Draft:WID · Draft:ContentAdmin · Draft:DES · DES · Draft:PEC-AS · Draft:PEC-ROU · Draft:PEC-Developer · Draft:PEC-REC · Draft:PEC-OU · Draft:PrivateEdition · Draft:GAWFM · PEC-OU · Draft:ReleaseNotes

Other values: ; &single AUTH Blueprints ContentAdmin DC Developer Docker Documentation:PEC-REP Draft:AS Draft:AUTH Draft:AppStudio Draft:BDS Draft:Blueprints Draft:CC-SelfHelp Draft:CSDT Draft:CustomerCare Draft:DC Draft:Developer Draft:Docker Draft:FieldSupport Draft:GAA Draft:GAM Draft:GAMD Draft:GASL Draft:GASN Draft:GDE Draft:GDL Draft:GPR Draft:GPWFM Draft:GVP Draft:GWS Draft:GenesysEngageMulticloud Draft:HCA Draft:IXN Draft:Mixed Draft:PE-GPR Draft:PEC-AD Draft:PEC-Admin Draft:PEC-Agent Draft:PEC-CAB Draft:PEC-CDDS Draft:PEC-COB Draft:PEC-Chat Draft:PEC-DC Draft:PEC-Dev Draft:PEC-DevC Draft:PEC-ES Draft:PEC-Email Draft:PEC-GPA Draft:PEC-GS Draft:PEC-IVR Draft:PEC-IWD Draft:PEC-PA Draft:PEC-SF Draft:PEC-Super Draft:PEC-VM Draft:PEC-Voice Draft:PEC-test Draft:PEP-DC Draft:POR Draft:ProductSupport Draft:QNA Draft:RN Draft:ROU Draft:SF Draft:STRMS Draft:Sizing Draft:Solution Draft:System Draft:TLM Draft:UCS Draft:UCSales Draft:UDM Draft:Usecases Draft:VM Draft:WFM Draft:WebRTC GAA GAM GAMD GASL GASN GDE GDL GVP GWS GenesysEngageMulticloud IXN Mixed PE-GPR PEC-AD PEC-AS PEC-Admin PEC-Agent PEC-CAB PEC-CDDS PEC-COB PEC-Chat PEC-DC PEC-Developer PEC-ES PEC-Email PEC-GPA PEC-GS PEC-IVR PEC-IWD PEC-PA PEC-REC PEC-ROU PEC-Super PEC-VM PEC-Voice PrivateEdition QNA RN ROU ReleaseNotes STRMS Solution System TLM TestSOW UCS UCSales UDM UseCases User:Jdruker User:Jose.druker@genesys.com User:Jumunn User:Marudhu.pandian@genesys.com User:Tgilchri VM WID WebRTC

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (43) · No (142) · Yes (3)

None (180) · Administrator (8)

None (12) · Action map performance (2) · Architecture (2) · serialize (2) · Web chat lifecycle (2) · Deprecation-AllNotices (2)

Other values: ; (New) Task summary: contact center setup About CX Contact About modules About the data we track About the tracking snippet Action maps overview Additional information (admin view) Advanced tracking with cookies Agent desktop settings overview Agent settings overview api.session.getCustomerCookieId api.session.getData api.session.getId Apply an action map to specific webpages autotrackClick autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Before you begin Best practices for segments Campaign attributes Chat-related tags Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure CX Contact Configure inactivity timeout options Configure voice ringtones (voice) Content offers lifecycle Content offers overview Conversation sessions Cookies Create and manage agent skills Create a content offer Create a web chat offer Create an action map Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create attributes Create business attributes Create multi-channel agents Custom attributes Customer summary (admin view) Danna debug Define an action map's triggers Deploy CX Contact Deprecation-Deprecation of OS Family attribute Deprecation-Deprecation: Existing permission to view Live Now replaced by a new permission Deprecation-Deprecation: former customer journey tab Deprecation-Deprecation: Genesys Predictive Engagement on Genesys Engage hybrid solutions Deprecation-Deprecation: identify journey SDK method Deprecation-Deprecation: Journey customer service deprecation Deprecation-Deprecation: select filters on journey event metrics Deprecation-End of Life Announcement Deprecation-Journey Reporting Service Deprecation-Select mappable customer traits Deprecation-Smart Tags Deprecation-Voice Forward Deprecation-Webhooks Deprecation-Website visitor count API change destroy Display icons in the Journey gadget dom - ready Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Event click-related tags Event tag examples Examples of segments Examples: Events methods with content offers Examples: Events methods with web chats Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation (GDPR) Genesys Predictive Engagement Administrator FAQs Genesys Predictive Engagement Glossary Genesys Predictive Engagement overview Get started Get started with Agent Setup Get started with CX Contact High availability and disaster recovery identify Import agents init Initialization methods initialized Integration with Genesys Widgets Interaction channels Live Now load Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Map traits to link customer records Method reference Monitor an Architect flow action's performance Monitor content offers Monitor web chat performance My Channels options off on once Operators Outcome scores (admin view) Outcomes overview Page-related tags pageview Popular tasks Predictive Engagement tracking snippet Prepare Architect components Prepare Genesys Cloud CX components Prepare widgets for Genesys Predictive Engagement Prioritize an action map Product-related tags Provision CX Contact Provisioning record Recording options Required Genesys Cloud CX domains Route an action map to an agent queue Salesforce lead creation and campaign attribution Scenario: Engage visitors who scroll to the bottom of a page Scenario: Segment visitors who wait 6 seconds Scenario: Segment visitors who wait too long Searches performed (admin view) Segments assigned (admin view) Service Client options Session methods Settings and configuration overview Third-party integrations overview Track a page's canonical URL Track the #hash portion of the URL fragment Tracking methods Types of sessions Unknown visitors (admin view) Upgrade, roll back, or uninstall CX Contact Use action maps to trigger an advanced orchestration flow Use Adobe Launch with Genesys Predictive Engagement Use Events methods with web actions Use Google Tag Manager with Genesys Predictive Engagement Use templates to configure agents Utility methods View action maps View content offers View outcomes View segments Virtual Queues Visit journey map (admin view) Visitor Activity Visitor attributes Visitor journey attributes Web chat overview Web sessions Web tracking Web Tracking API Work with Agent Setup

None (46) · Action map performance (2)

Other values: ; (New) Task summary: contact center setup About modules About the data we track About the tracking snippet Action maps overview Additional information Adobe Launch Advanced tracking with cookies Agent desktop settings overview Agent settings overview api.session.getCustomerCookieId api.session.getData api.session.getId autotrackClick autotrackIdle autotrackInViewport autotrackScrollDepth autotrackURLChange Availability of analytics data Campaign attributes Chat-related tags Configure a multi-channel contact center Configure an advanced orchestration flow action Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Content offers examples Content offers lifecycle Content offers overview Conversation sessions Cookies Create a content offer Create a web chat offer Create an action map Create and manage administrators (In bulk) Create and manage agent skills Create and manage supervisors Create and manage teams Create attributes Create business attributes Create multi-channel agents Custom attributes Customer summary Danna debug Define the triggers destroy Display icons in the Journey gadget DOM - ready Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Event click-related tags Examples of event tags Exclude URL query parameters Form Tracking API forms:track General Data Protection Regulation Genesys Predictive Engagement overview Get started Google Tag Manager identify Import agents init Initialization methods initialized Integration with Genesys Widgets Interaction channels Live Now load Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Map traits Method reference Monitor Monitor content offers My Channels options off on once Operators Outcome scores Outcomes Overview Page-related tags pageview Popular tasks Prepare Architect Prepare Genesys Cloud CX Prepare widgets for Genesys Predictive Engagement Product-related tags record Recording options Required Genesys Cloud CX domains Route to agent queue Salesforce lead creation and campaign attribution Scenario: 6-second timer Scenario: Visitors who scroll Scenario: Visitors who wait Searches performed Segment best practices Segment examples Segments assigned serialize Service client options Session methods Set the priority Settings and configuration overview Specify webpages to trigger on Third-party integrations overview Track #hash in URL fragments Track a page's canonical URL Tracking methods Tracking snippet Types of sessions Unknown visitors Upgrade, rollback, or uninstall Use Events methods with web actions Use templates to configure agents Utility methods View action maps View outcomes View segments Virtual Queues Visit journey map Visitor Activity Visitor attributes Visitor journey attributes Web chat lifecycle Web chats examples Web sessions Web tracking Web Tracking API Work with Agent Setup

None (114) · ActionMaps (3) · Analytics (3) · api.session (3) · ArchFlow (6) · Compliance (2) · ContentOffers (3) · Cookies (3) · DevTracking (6) · EventsMethods (3) · FormTrackAPI (1) · initialization methods (3) · Journey Shaping (1) · JourneyData (6) · Modules (7) · Outcomes (3) · Segments (5) · Segments, Outcomes, ActionMaps (1) · Sessions (2) · UtilityMethods (4) · WebActions (5) · WebChat (4)

None (7) · Agent Setup (40) · Genesys Predictive Engagement (129) · Outbound (CX Contact) (12)

None (24) · AdminGuide (53) · AgentGuide (1) · CXContact (1) · CXCPEGuide (11) · Deployment (1) · Event (11) · ManageCC (36) · MessengerSDK (1) · PacingServiceDeployment (2) · SDK (45) · Source (1) · WDEPlugin (1)

None (181) · Agent Setup (6) · Agent Workspace, Agent Setup (1)

None (187) · SL09 (1)

None (184) · 55cef4ff-9306-4313-8fd8-377282a38478 (1) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (1)