Drilldown: Article

No · None · Yes · {{{Standalone}}} · Other

Draft:PEC-REP (699) · PEC-REP (278) · Draft:System (19) · ATC (14) · Draft:ATC (14) · System (14) · Draft:VM (14) · VM (12) · Draft:ContentAdmin (7) · Documentation:PEC-REP (6) · Draft:PEC-Admin (5) · Draft:Solution (4) · Draft:PEC-WFM (4) · PEC-WFM (4) · User:Jose.druker@genesys.com (3) · Draft:IXN (3) · Draft:FieldSupport (3) · Draft:Docker (3) · ContentAdmin (3) · Draft:PEC-IWD (3)

Other values: ; DES Developer Draft:AUTH Draft:DES Draft:Developer Draft:GDE Draft:GDL Draft:PEC-AD Draft:PEC-Agent Draft:PEC-AS Draft:PEC-CDDS Draft:PEC-Chat Draft:PEC-COB Draft:PEC-DC Draft:PEC-Developer Draft:PEC-PA Draft:PEC-Super Draft:PrivateEdition Draft:QNA Draft:RN Draft:UCSales Draft:Usecases Draft:WID GDE GDL PEC-AD PEC-Admin PEC-Agent PEC-CDDS PEC-Chat PEC-COB PEC-DC PEC-IWD PEC-PA PrivateEdition RN Solution UCSales UseCases User:Tgilchri WID

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (1116) · No (56) · Yes (1)

None (1159) · Administrator (10) · Agent (2) · Developer (2)

Deprecation-AllNotices (17) · None (6) · Agent Attributes (6) · User Data Example Attributes (6) · Time Attributes (6) · Service Objects Attributes (6) · iWD Metrics (6) · Agent metrics (6) · Agent folder (6) · iWD folder (6) · User Data Call Survey Attributes (6)

Other values:

None (1132) · Administrator 101 (2) · Callback Widget (2) · F5 BIG-IP deployment for OpenShift (1) · File-based call recording connector (1) · General Data Protection Regulation (GDPR) (2) · General security and compliance information (2) · Genesys Forecasting (2) · Genesys Multicloud CX - Key security features (1) · Genesys Multicloud CX - Security use cases (2) · Genesys Multicloud CX general security overview (2) · Genesys Multicloud CX support for GDPR (2) · Genesys Multicloud CX Workspaces (2) · Genesys Multicloud privacy policy (2) · IWD Queries (2) · Knowledge Search Service (1) · Prepare for Gmail integration (1) · Profile lookup with Adobe Experience Platform (2) · Set up Email (1) · Story Points (2) · Story Points FAQ (2) · Supported security standards (2) · Use Cases Matrix (2) · Videos (2) · Workforce Engagement Management for Genesys Multicloud CX Solution Guide (1)

None (1173)

None (375) · Administrator (6) · Agent (3) · Agent Setup (2) · Agent Workspace (2) · Chat (4) · Cloud Data Download Service (2) · Co-Browse (4) · Designer (4) · Developer (4) · Digital Channels (2) · Field Support Content (3) · Genesys Authentication (1) · Genesys Data Layer (2) · Genesys Dialog Engine (2) · Genesys Docker Documentation (3) · Genesys Multicloud CX Private Edition (3) · Genesys Predictive Engagement (17) · Genesys Use Cases (2) · Intelligent Workload Distribution (3) · Interaction Server (3) · Internal Content Administration (10) · Platform Administration (3) · QnA Service (1) · Reporting (645) · RN Automation Warehouse (2) · Sales Collateral (3) · Solutions (5) · Supervisor (2) · System-Level Documentation (27) · Voice Microservices (19) · Widgets (2) · Workforce Management (8)

None (244) · Admin (3) · Administrator (4) · GCXIMCPRG (99) · GCXIPRG (15) · GCXIPRGLibrary (49) · GIMPEGuide (4) · IXNEventsandModels (2) · PDMCXGIM (170) · PDMLibraryGIM (360) · PDMPEGIM-Postgres (183) · PEGuide (3) · ReleaseNote (2) · VMEventsandModels (25) · WritersGuide (6) · WWEPEGuide (4)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (1173)

None (1169) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (3)