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None (6) · No (54) · Yes (3)

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None (24) · GenesysCloud (2) · GenesysEngage-cloud (10) · GenesysEngage-onpremises (27)

No (61) · Yes (2)

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

Manage personally identifiable information (2) · Create Service Channel (2) · Manage field codes (2) · Manage custom variables (2) · Integrate with Genesys Hub (2) · How Digital Channels works (2) · Getting started with Advanced Chat (2) · Provision SMS (2) · Manage standard responses (2) · Set up Facebook and Twitter (2) · Setting up Integration for Outbound Email Campaigns (2) · Set up WhatsApp (2) · TLS for Genesys Engage Servers (2) · Setting up Integration for Inbound and Outbound SMS (2) · Set up SMS (2)

Other values: ; Agent Details Activity Report Agent Workspace / Workspace Web Edition (SIP) use case Authentication (SSO) Billing Data Server (BDS) on premises Billing Data Service (BDS) on Mixed Mode Billing Data Service (BDS) on Mixed Mode with GVP standalone Building staffing for multiple activities Chains Chat Bots Collaboration Deploy Data Loader on EKS Digital Feature support and known limitations Generalized Architecture Genesys Designer Genesys Voice Platform (GVP) Historical Reporting / Genesys CX Insights Inbound Manage SMS Keywords Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Naming conventions Omnichannel Desktop Performance Options Dialog Box Prepare for Gmail integration Provision Agent Setup Provision Digital Channels Provision Event Stream Routing Voice Bots Web Real-Time Communication (WebRTC) Agents use case Workspace Web Edition with Genesys Digital Channels

None (4) · Getting started with Advanced Chat (2) · TLS (2) · Setting up Integration for Outbound Email Campaigns (2) · Setting up Integration for Inbound and Outbound SMS (2) · Set up WhatsApp (2) · Set up SMS (2) · Set up Facebook and Twitter (2) · Provision SMS (2) · Manage standard responses (2) · Manage field codes (2) · Integrate with Genesys Hub (2) · How Digital Channels works (2) · Manage PII (2) · Create Service Channel (2)

Other values: ; Agent Details Activity Report Authentication BDS on Mixed Mode BDS on Mixed Mode with GVP BDS on prem Building staffing for multiple activities Chains Chat Bots Collaboration Deploy Data Loader on EKS Designer Digital Digital Channels Feature support General Architecture GVP Inbound Manage SMS Keywords Naming conventions Omnichannel Desktop Overview Performance Options Dialog Box Prepare for Gmail integration Provision Event Stream Reporting Routing Suite Level Requirements Use Cases Voice Bots WebRTC agents Workspace Web Edition

None (57) · sr (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Admin (5) · Administrator (21) · DCPEGuide (5) · Deployment (21) · Designer (2) · GWSPEGuide (1) · RPRT (1) · STRMSPEGuide (1) · SupervisorHelp (2) · UserGuide (1) · VMPEGuide (1)

None (37) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (5) · Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI (1) · Agent Workspace, Agent Setup, Digital Channels (2) · Agent Workspace, Designer, Pulse Reporting, Reporting GCXI (1) · App Studio (1) · Designer (10) · Reporting, Reporting GCXI (1) · Workforce Management (2)

None (63)

None (61) · 55cef4ff-9306-4313-8fd8-377282a38478 (2)