Drilldown: Article

None (49) · No (60) · Yes (29)

Draft:PEC-AS (77) · Draft:System (43) · PEC-AS (7) · System (11)

None (91) · GenesysEngage-cloud (47)

None (82) · No (56)

None (134) · Administrator (4)

None (6) · Templates (3) · Genesys™ Products and Components EOL Life Cycle Table (3) · Deprecation-AllNotices (3) · Configure a multi-channel contact center (2) · Virtual Queues (2) · Supported security standards (2) · Get started with Agent Setup (2) · Genesys Multicloud CX system requirements (2) · Genesys Multicloud CX Release Management and Communications (2) · Genesys Multicloud CX - Security use cases (2) · Genesys Choice overview (2) · General security and compliance information (2) · General Data Protection Regulation (GDPR) (2) · Genesys Multicloud CX support for GDPR (2) · Capacity rules (2) · Agent and contact center statistics (2) · All content - Genesys Multicloud CX and cloud private edition (2)

Other values: ; (New) Task summary: contact center setup Accessibility feedback Activation File for Genesys Choice Commercial Terms Agent accounts Agent Groups Agent Setup Agent Workspace settings ASR/TTS Audit Bulk Import Channel options Chat options Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Contact Center Settings Contact options Create and manage administrators (in buik) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Deprecation-Voice Forward Desktop Options Desktop Statistics Digital 1 bundle Digital 2 bundle Email Mailboxes Email options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) End of Life Cycle Table Facebook options Feedback options Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud privacy policy Genesys Softphone options Getting started Global Login options Gplus Workforce Management (Gplus WFM) Import agents Intelligent Workload Distribution (IWD) Interaction channels Interaction History Advanced Search options IVR Licensing Overview for Genesys Choice Customers Manage business attributes by transaction Manage Email Addresses Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Migrating from on-premises licensing My Channels options Outbound Campaign Transactions Outbound Communication Terms Outbound options Popular tasks Recording options Recording storage Routing Manager Security Terms for Cloud Services Service Client options Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics options Supervisor options Support & SLAs for Genesys Multicloud CX Task routing Third-party licenses Transactions Twitter options Use templates to configure agents Voice 1 bundle Voice 2 bundle Voice options Voicemail WFO Work with Agent Setup Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle Working with Global Favorites Workitem options

None (25) · Templates (3) · Genesys Multicloud CX - Security use cases (2) · Supported security standards (2) · Virtual Queues (2) · General Data Protection Regulation (GDPR) (2) · Capacity rules (2) · General security and compliance information (2) · Configure a multi-channel contact center (2) · Genesys Multicloud CX support for GDPR (2) · Genesys Multicloud CX Workspaces (2) · Agent and contact center statistics (2)

Other values: ; (New) Task summary: contact center setup 3rd party licenses Agent accounts Agent Groups Agent Setup Agent Workspace settings ASR/TTS Audit Bulk Import Channel options Chat options Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Contact Center Settings Contact options Create and manage administrators (In bulk) Create and manage agent groups Create and manage agents Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents CRM Adapter Desktop Options Desktop Statistics Digital 1 Digital 2 Email Mailboxes Email options Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Facebook options Feedback options Genesys Multicloud privacy policy Genesys Softphone options Getting started Global Login options Gplus Workforce Management Import agents Intelligent Workload Distribution Interaction channels Interaction History Advanced Search options IVR Licensing for Genesys Choice customers Manage business attributes by transaction Manage Email Addresses Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Migrating from on-premises licensing My Channels options On-premises activation file Outbound campaign transactions Outbound options Popular tasks Recording options Recording storage Routing Manager Security Terms for Cloud Services Service Client options Sharing Business Attributes in Agent Setup Single Sign-On Standard Response Library options Standard Response options Statistics options Supervisor options Support & SLAs for Genesys Multicloud CX Task routing Transactions Twitter options Unrestricted activation file Use templates to configure agents Voice 1 Voice 2 Voice options Voicemail WFO Work with Agent Setup Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2 Working with Global Favorites Workitem options

None (134) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (31) · GenChoiceTermsCond (4) · GenesysChoice (17) · Licensing (6) · ManageCC (40) · Source (40)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (138)

None (138)