Drilldown: Article
Article > Platform :
GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or
PureConnect, GenesysCloud, GenesysEngage-cloud
& Dimension :
JourneyData or
Outcomes or
WebChat
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Additional information (admin view) (2) ·
Create a web chat offer (2) ·
Customer summary (admin view) (2) ·
Live Now (2) ·
Monitor web chat performance (2) ·
Outcome scores (admin view) (2) ·
Outcomes overview (2) ·
Searches performed (admin view) (2) ·
Unknown visitors (admin view) (2) ·
View outcomes (2) ·
Visit journey map (admin view) (2) ·
Web chat lifecycle (2) ·
Web chat overview (2)
Showing below up to 26 results in range #1 to #26.
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A
- ATC/Current/AdminGuide/Additional information
- ATC/Current/AdminGuide/Chat offers
- ATC/Current/AdminGuide/Customer details
- ATC/Current/AdminGuide/Customer journey map
- ATC/Current/AdminGuide/Live Now
- ATC/Current/AdminGuide/Monitor web chat performance
- ATC/Current/AdminGuide/Outcome scores
- ATC/Current/AdminGuide/Outcomes
- ATC/Current/AdminGuide/Outcomes Overview
A cont.
- ATC/Current/AdminGuide/Searches performed
- ATC/Current/AdminGuide/Unknown users
- ATC/Current/AdminGuide/Web chat lifecycle
- ATC/Current/AdminGuide/Web chat overview
D
D cont.
- Draft:ATC/Current/AdminGuide/Monitor web chat performance
- Draft:ATC/Current/AdminGuide/Outcome scores
- Draft:ATC/Current/AdminGuide/Outcomes
- Draft:ATC/Current/AdminGuide/Outcomes Overview
- Draft:ATC/Current/AdminGuide/Searches performed
- Draft:ATC/Current/AdminGuide/Unknown users
- Draft:ATC/Current/AdminGuide/Web chat lifecycle
- Draft:ATC/Current/AdminGuide/Web chat overview