Drilldown: Article

None (4) · No (766) · Yes (36)

Draft:PEC-WFM (126) · PEC-WFM (97) · Draft:PEC-GSM (49) · Draft:WID (46) · PE-GPR (42) · Draft:PE-GPR (32) · WID (30) · Draft:PEC-OU (30) · Draft:PEC-AD (25) · PEC-AD (25) · Draft:PEC-REP (22) · PEC-OU (22) · Draft:PEC-GPA (18) · PEC-REP (18) · PEC-GPA (15) · Draft:PEC-Dev (10) · GASN (10) · PEC-IWD (9) · Draft:PEC-IWD (9) · ATC (9)

Other values: ; DC DES Draft:ATC Draft:ContentAdmin Draft:DC Draft:DES Draft:GAA Draft:GAMD Draft:GASL Draft:GASN Draft:GAWFM Draft:GDE Draft:GenesysEngageMulticloud Draft:PEC-Admin Draft:PEC-AS Draft:PEC-COB Draft:PEC-DC Draft:PEC-Developer Draft:PEC-GS Draft:PEC-REC Draft:PEC-ROU Draft:PEC-SF Draft:PEC-VM Draft:ROU Draft:SF Draft:Solution Draft:WFM GASL GDE GenesysEngageMulticloud PEC-AS PEC-COB PEC-DC PEC-Developer PEC-GS PEC-REC PEC-ROU PEC-VM ROU Solution User:Jumunn

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

No · None · Yes · Other

None (604) · Administrator (53) · Administrator, Developer (14) · Administrator, Developer, Supervisor (2) · Administrator, Reviewer (2) · Agent (14) · Agent, Supervisor (52) · Developer (55) · Staff (8) · Supervisor (2)

Getting started (16) · Overview (7) · Logging in and out (6) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Engage (5) · Activity History (5) · Click-to-Dial (5) · Localize widgets and services (5)

Other values:

None (22) · Getting started (18) · Genesys Multicloud CX (10) · Logging in and out (6) · Localize widgets and services (5) · Activity History (5) · Click-to-Dial (5) · Overview (5)

Other values:

None (790) · bots (2) · deploydigital (4) · Journey (6) · UserComms (4)

None (23) · Agent Setup (10) · Agent Workspace (50) · Co-Browse (11) · Designer (16) · Developer (16) · Digital Channels (7) · Genesys Agent Assist (3) · Genesys Dialog Engine (9) · Genesys Multicloud CX (2) · Genesys Predictive Engagement (17) · Genesys Predictive Routing (73) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Skills Management (49) · Genesys Softphone (12) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for Salesforce (33) · Gplus Adapter for ServiceNow (15) · Gplus Adapter for Siebel CRM (14) · Gplus Adapter for WFM (6) · Intelligent Workload Distribution (18) · Internal Content Administration (8) · NOPRODUCT (1) · Outbound (CX Contact) (52) · Reporting (40) · Routing and Designer (4) · Solutions (8) · Success Factors for Genesys Multicloud CX (5) · Voicemail (2) · Widgets (76) · Workforce Management (223)

Supervisor (126) · Administrator (80) · Agent (79) · Help (73) · SDK (48) · CXContact (43) · SupervisorHelp (40) · None (34) · RPRT (30) · Super (28) · SCAPI (24) · Developer (21) · Deployment (21) · Admin (15) · AIUG (14) · ETLRef (14) · Designer (12) · User (11) · KBA (10) · ManageCC (8)

Other values: ; ADInst AdminGuide AgentGuide AspectDeployment AzInst CX Insights DCPEGuide DevConsole Developers GCAPI GCDeveloper GIM GIMPEGuide GTR Loc PDNAA PDNAM PDNAU PMORef RT SiteDashboard SOO Source Test WWEAgent

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (800) · BO02, BO03 (2) · ce18, ce31 (2) · CE31, CE41, EE31 (2)

None (806)