Drilldown: Article

None (7) · No (52) · Yes (3)

ContentAdmin (7) · Draft:ContentAdmin (28) · Draft:PEC-IWD (14) · PEC-IWD (13)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (13) · No (44) · Yes (5)

None (58) · Administrator (2) · Administrator, Agent, Supervisor (1) · Supervisor (1)

Working with TOCs (2) · View Summary (2) · Linking (2) · Use Workload Manager (2) · How IWD works (2) · How It Works pages (2) · How Intelligent Workload Distribution works (2) · Test IWD provisioning (2) · Private edition architecture diagrams (2) · View, edit, and create Categories and Rules (2) · Monitor work items and emails (2) · View, edit, and create Endpoints (2) · Context statements (2) · View, edit, and create Prioritization schemas (2) · Roles and privileges for Workload Manager users (2) · Configure IWD (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Working with media files (2)

Other values: ; Acrolinx test Add Genesys Multicloud CX Applications to the system Add Genesys Multicloud CX user roles to the system Barb's Call Flow Diagrams 3/20 Best practices for action maps Configure user engagement Content offers Customer summary for admins Genesys Multicloud CX Private Edition Search filters Genesys Multicloud CX Search filters Get started with Internal Content Administration for Genesys Multicloud CX and buzzardbuzzard Get started with Predictive Engagement for Genesys Engage on-premisess IX Global Diagram Standards Mary WEM in Engage cloud hybrid article Outcome probabilities Test CodPen TestStandalone Track page types across content areas Trigger an action map Various tests View and set IWD global options Visitor attributes Visitor journey attributes Widget Bus API Overview

None (7) · Barb's Call Flow Diagrams 3/20 (1) · Best practices (1) · Configure IWD (2) · Content offers (1) · Context statements (2) · Customer summary (1) · Engage (1) · Genesys Engage on-premisess (1) · How It Works pages (2) · How IWD works (2) · Intelligent Workload Distribution (2) · IX Global Diagram Standards (1) · Linking (2) · Manage Applications (1) · Manage user roles (1) · Mary WEM in Engage cloud hybrid article (1) · Monitor work items and emails (2) · Outcome probabilities (1) · Overlays overlays (1) · Private edition architecture diagrams (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Test IWD provisioning (2) · Track page types (1) · Trigger (1) · Use Workload Manager (2) · View and set IWD global options (1) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · Visitor attributes (1) · Visitor journey attributes (1) · Widget Bus API Overview (1) · Working with media files (2) · xxx xxx 88888 xxxx (1)

None (58) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (3) · Admin (2) · Administrator (25) · ContentAreaDashboard (2) · SiteDashboard (3) · Small (1) · Test (13) · WritersGuide (13)

None (60) · WEM (1) · Workforce Management (1)

None (60) · BO02, BO03 (2)

None (62)