Drilldown: Article

None (8) · No (48) · Yes (3)

ContentAdmin (2) · Draft:ContentAdmin (18) · Draft:Mixed (12) · Draft:PEC-IWD (14) · PEC-IWD (13)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (14) · No (43) · Yes (2)

None (42) · Administrator (15) · Administrator, Agent, Supervisor (1) · Supervisor (1)

Monitor work items and emails (2) · View Summary (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Test IWD provisioning (2) · How IWD works (2) · How Intelligent Workload Distribution works (2) · Use Workload Manager (2) · Genesys Cloud CX, Genesys Multicloud CX, and Genesys Engage branding (2) · View, edit, and create Categories and Rules (2) · Configure IWD (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · Working with media files (2)

Other values: ; Acrolinx test Add Genesys Multicloud CX Applications to the system Add Genesys Multicloud CX user roles to the system Agent Workspace / Workspace Web Edition (SIP) use case Agentless Outbound Campaigns Barb's Call Flow Diagrams 3/20 Blippie Generalized Architecture Genesys Multicloud CX Private Edition Search filters Genesys Multicloud CX Search filters Get started with Internal Content Administration for Genesys Multicloud CX and buzzardbuzzard Get started with Predictive Engagement for Genesys Engage on-premisess Historical Reporting / Genesys CX Insights Image tests Inbound Voice with WebRTC and Web Phone Mary WEM in Engage cloud hybrid article Mixed Mode Overview Mixed Mode Suite Level Requirements Mixed Mode Use Cases Outbound Campaigns with Workspace Desktop Edition Outbound CX Contact use case Set up Upgrade Strategies Test CodPen TestStandalone Track page types across content areas View and set IWD global options Web Real-Time Communication (WebRTC) Agents use case Widget Bus API Overview Workspace Web Edition with eServices digital channels

None (5) · Monitor work items and emails (2) · Working with media files (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Endpoints (2) · View, edit, and create Categories and Rules (2) · View Summary (2) · Use Workload Manager (2) · Test IWD provisioning (2) · Set up IWD (2) · Roles and privileges for Workload Manager users (2) · Search, display, manage, and update work items (2) · Intelligent Workload Distribution (2) · How IWD works (2) · Branding (2) · Configure IWD (2)

Other values: ; Agentless Barb's Call Flow Diagrams 3/20 Blippiebblip CX Contact General Architecture Genesys Engage on-premisess Image tests Manage Applications Manage user roles Mary WEM in Engage cloud hybrid article Overlays overlays Overview Reporting Suite Level Requirements Track page types Use Cases View and set IWD global options WDE WebRTC agents WebRTC and Web Phone Widget Bus API Overview Workspace Web Edition WWE with eServices xxx xxx 88888 xxxx

None (55) · Journey (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (3) · Admin (2) · Administrator (25) · ContentAreaDashboard (2) · Deployment (12) · SiteDashboard (4) · Small (1) · Test (5) · WritersGuide (5)

None (56) · Agent Setup (1) · WEM (1) · Workforce Management (1)

None (56) · BO02, BO03 (2) · CE01, CE19 (1)

None (59)