Drilldown: Article

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Draft:PEC-GSM (116) · Draft:PEC-WFM (22) · PEC-WFM (20)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (114) · No (44)

None (156) · Supervisor (2)

Common controls in the UI (2) · Shrinkage in scenarios (2) · Staffing in scenarios (2) · Forecasts (2) · Common forecasting tasks (2) · Templates (2) · Scenarios (2) · Getting started (2) · Building volumes (2) · Building staffing (2) · Master Forecasts (2) · Overlays (2) · Logging in and out (2) · Managing templates (2) · Managing shrinkage data (2) · Required and split staffing methods (2) · Managing overlays and events (2) · Volumes in scenarios (2) · What-If Window (2) · Adjusting and splitting volumes (2)

Other values: ; Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Archiving and Forgetting Users Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Configuring Email Settings Configuring GIS Authentication Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating New Base Data Definitions from a Spreadsheet Creating Templates Associated to Roles Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items General Settings Genesys EWM Learning Item Integration Groups Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data My DNA New Calculated Data Form Objective Actions Screen Overview PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Printing an Assessment Process OrgData Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Rules-based Assignments Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option View of Calculated Data Viewing Reports Widgets Workforce Management 8.5 Supervisor Help

Common controls in the UI (2) · Shrinkage in scenarios (2) · Staffing in scenarios (2) · Forecasts (2) · Common forecasting tasks (2) · Templates (2) · Scenarios (2) · Getting started (2) · Building volumes (2) · Building staffing (2) · Master Forecasts (2) · Overlays (2) · Logging in and out (2) · Managing templates (2) · Managing shrinkage data (2) · Required and split staffing methods (2) · Managing overlays and events (2) · Volumes in scenarios (2) · What-If Window (2) · Adjusting and splitting volumes (2)

Other values: ; Ability to Reset Multiple User Tests Adding an image to your certificate Adding Text to a certificate Admin Report User Filter – Hierarchy Admin Reports Appendix 1: Optional Components Archiving and Forgetting Users Assessment Report Assigning Assessments to Individual Users Assigning Users based on Hierarchy Assigning your certificate to an assessment Authentication Automatically Importing KPI Data Branding Branding Options Built-In Roles Calculated Data Calculated Data Status Configuring Email Settings Configuring GIS Authentication Create Customizable Certificates per Assessment Create New Roles Creating an Assessment Creating and Managing Users Creating Certificates Creating Feedback Assessments Creating Knowledge Nudges Creating Learning Items Creating New Base Data Definitions from a Spreadsheet Creating Templates Associated to Roles Data Issues Data Type Data Visualization Date Range Date Restrictions on Assessments Defining and Managing Roles Deleting Learning Items Deleting Previously Imported Data DNA Comparison DNA Import Service DNA User Progress Graph Duration Column within the User Result Detail Report Editing Learning Items Email Notification Service Enabling Email Events Event Settings Feature Notes Feedback Deployment Models Feedback Report Feedback Results Report Filtering View of Learning Items General Settings Genesys EWM Learning Item Integration Groups Hierarchy Import Functionality HTTPS Support Import KPI Data Import/Export Knowledge Nudge Reports Knowledge Nudges Learning Item Drilldown Learning Items LMS Learning Item Integration Loading and Saving Filters Loading Report Filters Logging In Manage Assessments Managing and Viewing Crystal Reports Managing Base Data Definitions with Excel Managing Learning Items Managing Report Settings Managing User Permissions Manually Importing KPI data Manually Managing DNA Base Data My DNA New Calculated Data Form Objective Actions Screen Overview PDR Admin Page PDR Dashboard Page PDR Dashboard Widget PDR Defined Review Windows PDR Email Notifications PDR Page PDR Potential Assessment Performance DNA Administration Guide Personal Development Review Printing an Assessment Process OrgData Question Response Summary Recalling Awarded Certificates Reporting Parameters Reports Restore Branding to Defaults Restricting Report Results Rules-based Assignments Searching and filtering Calculated Data Setting Branding Setting the number of objective targets for users SkillsAnalysis SkillsDNA Creation Skillsroute Strand Selector System Settings The Timeseries Graph Update Routing Skills from DNA Updating Base Data Definitions from a Spreadsheet User Drilldown User Feedback Response Percentages User Fields User Result Detail User Selection Users Using the Report Filters Option View of Calculated Data Viewing Reports Widgets Workforce Management 8.5 Supervisor Help

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Genesys Skills Management (116) · Workforce Management (42)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (156) · Workforce Management (2)

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None (158)