Drilldown: Article

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Draft:BDS (48) · Draft:GDE (2) · Draft:PEC-REC (2) · Draft:PEC-REP (25) · Draft:POR (1) · Draft:QNA (1) · Draft:Solution (2) · GDE (4) · PEC-REC (2) · PEC-REP (17) · QNA (1)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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None (103) · Administrator (2)

None (14) · Upgrade, roll back, or uninstall Genesys Info Mart (2) · GIM configuration options (2) · GSP configuration options (2) · About Genesys Info Mart (2) · High availability and disaster recovery (2) · Deploy GIM Stream Processor (GSP) (2) · Deploy GIM Config Adapter (GCA) (2) · Configure the browser (2) · Configure GSP (2) · Configure GIM (2) · Configure GCA (2) · Deploy GIM (GIM) (2) · Before you begin GSP deployment (2) · Before you begin GIM deployment (2) · Before you begin GCA deployment (2) · Working with Intent Accuracy Report (2) · Architecture (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-on components in Genesys Choice Alternative formats for PE metrics Analysing your chat bot's performance ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Configure <service_name> Database considerations Deploy <service_name> Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Features and functionality Genesys Chat Genesys Chat Seats for NEXUS Genesys Choice measurements Genesys Choice overview Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution (IWD) IVR Microsoft Teams High-Level Architecture Outbound Campaign Transactions Outbound Contact Outbound contact data Outbound Voice with CX Contact Interaction Ports SIP voicemail Task routing Third-party work items TTS ports User data Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization Workspace

None (53) · WFO (2) · Configure the browser (2) · Intent Accuracy Report (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Add-ons ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice Geneys Choice overview GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports Intelligent Workload Distribution IVR Measurements Microsoft Teams High-Level Architecture Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction SIP voicemail Task routing Third-party work items TTS ports Voice 1 Voice 2 Voicemail Workspace

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None (3) · Billing Data Service (48) · Genesys Dialog Engine (6) · Genesys Messaging Aggregation (1) · Genesys Recording, Quality Management, and Speech Analytics (4) · QnA Service (2) · Reporting (40) · Solutions (1)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (103) · Recording (2)

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None (89) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (7) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)