Drilldown: Article

No (75)

DES (3) · Draft:DES (3) · Draft:GAWFM (41) · Draft:PE-GPR (15) · PE-GPR (13)

None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (42) · No (33)

None (71) · Administrator (4)

Data Loader monitoring and logging (2) · Routing scenarios using GPR (2) · Deploy Designer (versions v9012214 and above) (2) · Deploy Designer (versions v9010005 and above) (2) · Deploy Data Loader (2) · Genesys Multicloud CX Email (2) · Configure Data Loader to upload data (2) · Configure Data Loader for Feature Engineering (2) · Set up data for import (2) · How GPR reports data for billing (2) · Sizing worksheet (2) · Architecture and security (2) · Quick Start (2) · Start and stop GPR on-premises components (2) · System requirements and interoperability (2) · Deploy the URS Strategy Subroutines (2)

Other values: ; 'Multiple Adapters' Add an Adapter Instance to the Configuration Server Adding a Place Group to a Site Adding Annex Data for Virtual Queues & Skills Adding T-Servers and Interaction Servers Amazon Web Service Credentials - S3 Bucket Application Options for Aspect Application Options for NICE-IEX Application Options for Teleopti Application Options for Verint Aspect Historical Reports & Real-time Adherence Aspect Only: Adding Agents to a Data Group for Staff Group and APS Reports Client Configuration Configuration Server Connection Event Attribute Determiners Generating the Private-Public Key Pair How Does GPR Score Agents? Included Files Initial Startup Test Installation and Windows Permissions Java Virtual Machine License File Log Files Logging Configuration Logging, FTP, and Report Directories Managing Windows Service: prunmgr Application Media and Reports NICE-IEX Historical Reports & Real-time Adherence Non-Campaign Outbound Calls Overview: Outbound Voice Campaigns Predictive and Progressive Campaigns Preview and Push Preview Campaigns Reconnects Secure File Transfer Problems Server Configuration Setting up Secure File Transfer Solution Control Server Integration Strategy Subroutines Monitoring and Logging Teleopti Historical Reports & Real-time Adherence Threshold Time Format Time Zone IDs Verint Historical Reports & Real-time Adherence Windows Installation Script

Other values: ; 'Multiple Adapters' Add an Adapter Instance Adding a Place Group Adding Annex Data Adding Servers Architecture and security Aspect Aspect Only: Adding Agents to a Data Group AWS Credentials - S3 Bucket Client Configuration Configuration Server Connection Configure Data Loader for Feature Engineering Configure Data Loader to upload data Data Loader monitoring and logging Deploy Data Loader Deploy Designer (versions v9010005 and above) Deploy Designer (versions v9012214 and above) Deploy the URS Strategy Subroutines Event Attributes Determiners Generating the Private-Public Key Pair Genesys Multicloud CX Email How Does GPR Score Agents? How GPR reports data for billing Included Files Initial Startup Test Java Virtual Machine License File Log Files Logging Configuration Logging, FTP, and Report Directories Managing Windows Service: prunmgr Application Media & Reports NICE-IEX Non-Campaign Outbound Calls Overview Predictive & Progressive Campaigns Preview & Push Preview Campaigns Quick Start Reconnects Required Permissions Routing scenarios using GPR Secure File Transfer Problems Server Configuration Set up data for import Sizing worksheet Solution Control Server Integration Start and stop GPR on-premises components Strategy Subroutines Monitoring and Logging System requirements and interoperability Teleopti Threshold Time Format Time Zone IDs Verint Windows Installation Script

None (69) · GPR Data Upload (2) · GPRDataUpload (4)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

Deployment (73) · Designer (2)

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (75)

None (75)