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Article > Standalone: No & Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or None & Product : Agent Setup or Designer or Widgets

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productshort:
DES (12) · Draft:DES (16) · Draft:PEC-AS (31) · PEC-AS (5)
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ComingSoon:
None (5) · No (58) · Yes (1)
Role:
None (45) · Administrator (19)
DisplayName:
Designer on GKE (2) · Create and manage agent skills (2) · Manage field codes (2) · Manage personally identifiable information (2) · Manage standard responses (2) · Manage custom variables (2) · Intelligent prompts (2) · Platform / Configuration Server and GWS settings for Designer (2) · Recording options (2) · Designer on OpenShift (2) · Configure Designer (2) · Settings and configuration overview (2) · About Designer (2) · Enable optional features (2) · Logging (2) · Configure a multi-channel contact center (2) · Virtual Queues (2)
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None (7) · Platform / Configuration Server and GWS settings for Designer (2) · Intelligent prompts (2) · Designer on OpenShift (2) · Designer on GKE (2) · Manage field codes (2) · Manage PII (2) · Manage standard responses (2) · Enable optional features (2) · Create and manage agent skills (2) · Configure Designer (2) · Recording options (2) · Settings and configuration overview (2) · Configure a multi-channel contact center (2) · Virtual Queues (2)
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Manual:
Designer (13) · DESPEGuide (15) · ManageCC (36)
Application:
None (47) · Agent Setup (6) · Designer (11)
UseCase:
None (64)
PEPageType:
None (56) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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