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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or GenesysEngage-onpremises or Private Edition & Role : Administrator or Administrator, Agent, Supervisor or Staff

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Historical Reporting / Genesys CX Insights (3) · Bots Dashboard (2) · Mixed Mode Suite Level Requirements (2) · Mixed Mode Overview (2) · Managing Accessibility for Agent Workspace (2) · Integrating Gplus Adapter in Classic (2) · Genesys Multicloud CX Email (2) · Generalized Architecture (2) · Routing scenarios using GPR (2) · ECMAScript Expressions (2) · Naming conventions (2) · TLS for Genesys Engage Servers (2) · Default Routing in Designer (2) · Upgrade notes (2) · Application Settings (2) · Agent and Agent Group Annex (2) · Agent Workspace / Workspace Web Edition (SIP) use case (2) · Web Real-Time Communication (WebRTC) Agents use case (2) · Mixed Mode Use Cases (2)
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