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Article > Platform : GenesysEngage-cloud or GenesysEngage-onpremises & Product : Genesys Multicloud CX Mixed Mode or Intelligent Workload Distribution or Internal Content Administration & UseCase: None

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Monitor work items and emails (2) · Genesys Cloud CX, Genesys Multicloud CX, and Genesys Engage branding (2) · Search, display, manage, and update work items (2) · Set up IWD (2) · Test IWD provisioning (2) · How IWD works (2) · Use Workload Manager (2) · View Summary (2) · Roles and privileges for Workload Manager users (2) · View, edit, and create Categories and Rules (2) · Configure IWD (2) · View, edit, and create Endpoints (2) · View, edit, and create Prioritization schemas (2) · Working with media files (2)
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