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Article > Platform : GenesysEngage-Cloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Manual: SupervisorHelp

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Adjusting and splitting volumes (2) · Building staffing (2) · Building volumes (2) · Common controls in the UI (2) · Common forecasting tasks (2) · Forecasts (2) · Getting started (2) · Logging in and out (2) · Managing overlays and events (2) · Managing shrinkage data (2) · Managing templates (2) · Master Forecasts (2) · Overlays (2) · Overview (1) · Required and split staffing methods (2) · Scenarios (2) · Shrinkage in scenarios (2) · Staffing in scenarios (2) · Templates (2) · Volumes in scenarios (2) · What-If Window (2) · Workforce Management 8.5 Supervisor Help (1)
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Adjusting and splitting volumes (2) · Building staffing (2) · Building volumes (2) · Common controls in the UI (2) · Common forecasting tasks (2) · Forecasts (2) · Getting started (2) · Logging in and out (2) · Managing overlays and events (2) · Managing shrinkage data (2) · Managing templates (2) · Master Forecasts (2) · Overlays (2) · Overview (1) · Required and split staffing methods (2) · Scenarios (2) · Shrinkage in scenarios (2) · Staffing in scenarios (2) · Templates (2) · Volumes in scenarios (2) · What-If Window (2) · Workforce Management 8.5 Supervisor Help (1)
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