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Article > Product : Agent Workspace or Genesys Recording, Quality Management, and Speech Analytics or Reporting & Manual : CX Insights or None

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Standalone:
None (33) · No (87) · Yes (33)
productshort:
Draft:PEC-AD (2) · Draft:PEC-REC (3) · Draft:PEC-REP (136) · PEC-AD (2) · PEC-REC (3) · PEC-REP (7)
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None (35) · GenesysEngage-cloud (116) · GenesysEngage-onpremises (2)
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None (143) · No (10)
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None (145) · Administrator (2) · Administrator, Agent, Supervisor (6)
DisplayName:
Get started (4) · Get Started with Genesys Pulse (2) · How Recording, Quality Management and Speech Analytics works (2) · Get started with GVP reporting (2) · Managing Accessibility for Agent Workspace (2) · Agent State Details Report (2) · Deprecation-Genesys Interactive Insights (2) · Agent Login-Logout Details Report (2) · How Reporting works (2) · Deprecation-AllNotices (2) · How Agent Workspace works (2) · Get started with Genesys CX Insights (2) · Agent Details Activity Report (2) · Genesys CX Insights Project (2) · Agent Group Membership Details Report (2)
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None (35) · Accessibility for Agent Workspace (2) · How Agent Workspace works (2) · Agent Details Activity Report (2) · How Recording, Quality Management and Speech Analytics works (2) · How reporting works (2) · Agent Group Membership Details Report (2) · Agent State Details Report (2) · Agent Login-Logout Details Report (2)
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Dimension:
None (153)
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None (145) · Agent Workspace (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI (2) · Recording (2)
UseCase:
None (149) · CE01 (2) · CE16, CE18, CE19, CE27, CE29 (2)
PEPageType:
None (153)

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