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Article > Role: None & Product : Agent Setup or Genesys Skills Management or Reporting & Manual : Administrator or ManageCC or None & UseCase: None

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productshort:
Draft:PEC-AS (36) · Draft:PEC-GSM (3) · Draft:PEC-REP (27) · PEC-AS (6) · PEC-REP (7)
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None (5) · Deprecation-AllNotices (3) · Configure a multi-channel contact center (2) · Get started with Agent Setup (2) · Get started with Genesys CX Insights (2) · Get Started with Genesys Pulse (2) · Get started with GVP reporting (2) · Deprecation-Genesys Interactive Insights (2) · Genesys CX Insights Project (2) · Capacity rules (2) · Virtual Queues (2) · Templates (2)
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None (39) · (New) Task summary: contact center setup (1) · Capacity rules (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent groups (1) · Create and manage agents (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Genesys Interactive Insights User Management (1) · Genesys Skills Management API Guide (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Performance DNA Moodle Integration Setup Guide (1) · Popular tasks (1) · Templates (2) · Third party (1) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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