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Article > Standalone: No & Platform: None & Manual : Administrator or Designer or ManageCC or PDMCXGIM & UseCase : CE16, CE18, CE19, CE27, CE29 or None

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DES (5) · Draft:DES (9) · Draft:PEC-AS (31) · Draft:PEC-DC (12) · Draft:PEC-GS (1) · Draft:PEC-IWD (1) · PEC-AS (5) · PEC-DC (10) · PEC-IWD (1)
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Manage field codes (4) · Manage custom variables (4) · Manage personally identifiable information (4) · Manage standard responses (4) · Manage SMS Keywords (3) · FAQs (2) · Intelligent prompts (2) · Getting started with Advanced Chat (2) · About Digital Channels Admin (2) · Manage API keys (2) · Create and manage agent skills (2) · Recording options (2) · Settings and configuration overview (2) · Tenant Settings (2) · Configure Agent UI (2) · Configure a multi-channel contact center (2) · Virtual Queues (2)
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