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Article > Product : Agent Setup or Reporting & Manual : ManageCC or None & Application : Pulse Reporting or None

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Standalone:
None (10) · No (38) · Yes (27)
productshort:
Draft:PEC-AS (37) · Draft:PEC-REP (25) · PEC-AS (7) · PEC-REP (6)
Platform:
None (67) · GenesysEngage-cloud (8)
ComingSoon:
None (42) · No (33)
Role:
None (73) · Administrator (2)
DisplayName:
None (3) · Deprecation-AllNotices (3) · Capacity rules (2) · Deprecation-Genesys Interactive Insights (2) · Get started with GVP reporting (2) · Configure a multi-channel contact center (2) · Get Started with Genesys Pulse (2) · Get started with Genesys CX Insights (2) · Get started with Agent Setup (2) · Templates (2) · Genesys CX Insights Project (2) · Agent and contact center statistics (2) · Virtual Queues (2)
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TocName:
None (37) · (New) Task summary: contact center setup (1) · Agent and contact center statistics (2) · Capacity rules (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent groups (1) · Create and manage agents (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · Templates (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
Dimension:
None (71) · Journey (4)
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UseCase:
None (75)
PEPageType:
None (75)

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