View table: MintyDocsManual
Table structure:
- Manual - String
- Notice - List of String
- UI - List of String
- Role - List of String
- displayname - String
- topicslist - Text
- topicslistpage - URL
- inherit - String
- pagination - String
- defaultform - String
- alternateforms - List of String
- version - String
- product - String
- Description - Wikitext
- ServiceId - String
This table has 407 rows altogether.
| Page | Manual | Notice | UI | Role | displayname | topicslist | topicslistpage | inherit | pagination | defaultform | alternateforms | version | product | Description | ServiceId |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ATC/Current/AdminGuide | AdminGuide | Genesys Predictive Engagement Administrator's Guide | * -Get started ** Get Started GenesysCloud ** Get Started GenesysEngage-onpremises ** Get Started GenesysEngage-cloud ** Get Started PureConnect ** Admin videos * -Global settings ** About global settings ** Web tracking ** Tracking snippet ** Action settings * -Segments ** About segments ** Best practices ** Segment examples ** Segments ** Manage segments * -Outcomes ** About outcomes ** Outcomes Overview ** Outcomes ** Manage outcomes * -Action maps ** About action maps ** Overview action maps ** Maintain ** Action maps * -Actions ** About actions ** About web messaging ** About web chats ** About content offers ** AboutArchFlows * -Journey shaping ** About sessions ** Sessions events overview ** Web sessions * -Journey data ** About journey data ** Live Now ** Customer details ** Customer journey map ** Visitor journey (Genesys Cloud CX beta) ** Searches performed ** Segments assigned ** Outcome scores ** Additional information ** Unknown users * -Analytics ** About analytics ** Analytics data ** Visitor Activity ** Journey action map report ** Journey outcome report ** Journey segment report ** Usage * -Compliance ** About compliance and data ** GDPR ** About data tracking * -Audit logs ** View audit logs * -FAQs ** FAQs | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ • Form:TaskSummary • Form:VideoGallery | Current | ATC | ||||||
| ATC/Current/AgentGuide | AgentGuide | Genesys Predictive Engagement Agent's Guide | * -Get started ** Get started GenesysCloud ** Get started GenesysEngage ** Get started PureConnect * -Visitor experience ** How Predictive Engagement enriches your chat experience * -Agent experience ** GPE Customer journey ** GenesysEngage ** PureConnect * -Journey details ** Map icons ** Additional information icons * -FAQs ** FAQs | no | no | Form:ArticleUnstructured | Current | ATC | |||||||
| ATC/Current/Event | Event | Event tracking with tag managers | * -Get started ** About event tracking ** Examples of events ** Videos * -Tag managers ** About tag managers ** Google Tag Manager ** Adobe Launch * -Business scenarios and best practices ** About scenarios and best practices ** Wait too long ** 6 Secs ** Scroll to bottom * -Tag library ** Chat-related tags ** Messaging-related tags ** Event click-related tags ** Page-related tags ** Product-related tags | no | no | Form:Article | Form:ArticleUnstructured • Form:VideoGallery | Current | ATC | ||||||
| ATC/Current/PacingServiceDeployment | PacingServiceDeployment | Agent Pacing Service Deployment Guide | * -How Pacing Works ** PacingIntro * -Architecture ** ArchitectureArticle * -Installation ** Installation * -Provisioning ** ProvisioningArticle * -Configuration ** ConfigurationArticle * -Troubleshooting ** TroubleshootingArticle | no | no | Form:Article | Form:ArticleUnstructured | Current | ATC | ||||||
| ATC/Current/ReleaseNotes | ReleaseNotes | Genesys Predictive Engagement Release Notes | * -Admin UI ** Administration UI ** Admin-Jan-28 ** Admin-Nov-9 * -Agent UI ** Agent UI ** Agent-Nov-9 * -Predictive Engagement SDK ** Javascript SDK ** JSDK-Jan-28 ** JSDK-Nov-9 * -Predictive Engagement Plugin for Workspace Desktop Edition ** WDE Plugin ** WDE-May-13 ** WDE-Nov-9 * -Agent Pacing Service ** Agent Pacing Service ** Pacing-Nov-9 | no | no | Form:CloudRN | Current | ATC | |||||||
| ATC/Current/SDK | SDK | Journey JavaScript SDK | * -Get started ** Get started ** About the tracking snippet ** Cookie usage ** Configure advanced tracking * -Methods ** Method reference * -Initialization methods ** Initialization Methods ** Init ** initialized ** Destroy * -Session Methods ** Session methods ** api.session.getCustomerCookieId ** api.session.getData ** api.session.getId * -Tracking methods ** Tracking Methods ** Pageview ** Record ** Identify ** Forms:track ** Display icons in the Journey gadget * -Events methods ** About events methods ** on ** once ** off ** Use Events methods with web actions ** Content offer lifecycle ** Use Events methods with content offers ** Web chat lifecycle ** Use Events methods with web chats * -Utility methods ** Utility Methods ** serialize ** dom - ready ** debug * -Web Tracking API ** Web tracking API ** Types of tracked data ** customAttribute * -Form Tracking API ** Form tracking API * -Traits mapper ** Traits mapper * -Modules ** About modules ** Load modules ** autotrackClick ** autotrackIdle ** autotrackInViewport ** autotrackOfferStateChangesInAdobeAnalytics ** autotrackScrollDepth ** autotrackURLChange * -Appendix ** Exclude URL query parameters ** Track hash portion ** Use canonical URL | no | no | Form:Article | Form:TaskSummary | Current | ATC | ||||||
| ATC/Current/WDEPlugin | WDEPlugin | Genesys Predictive Engagement Plugin for Workspace Desktop Edition Deployment Guide | * -Prerequisites ** PrerequisitesArticle * -Install ** InstallWDEplugin * -Configure ** Configure GenAdmin | no | no | Form:Article | Form:ArticleUnstructured | Current | ATC | ||||||
| AUTH/Current/AuthPEGuide | AuthPEGuide | Genesys Authentication Private Edition Guide | * -Overview ** Overview ** Architecture ** HADR * -Configure and deploy ** Planning ** Configure ** Deploy ** Provision ** MixedProv ** Upgrade * -Observability ** Observability ** AUTHMetrics ** ENVMetrics | no | no | Form:Article | Form:ArticlePEServiceMetrics • Form:ArticlePEServiceObservability • Form:ArticlePEServicePorts • Form:ArticleUnstructured • Form:TaskSummary • Form:ArticlePEServiceArchitecture | Current | AUTH | Genesys Authentication is a service available with the Genesys Multicloud CX private edition offering. | 6f7f1a8d-4e60-4b8d-a6f0-8cafdbdf0a3e | ||||
| Blueprints/Current/Collected | Collected | Genesys Blueprints | * -Genesys Multicloud CX ** GenesysEngage * -PureConnect ** PureConnect | no | no | Current | Blueprints | ||||||||
| ContentAdmin/Internal/ReleaseNote | ReleaseNote | Genesys Multicloud CX Release Notes | * -CX Contact ** CXContact * -Designer ** Designer * -Workspace Web Edition ** WWE * -Pulse ** Pulse ** PulseCollector * -Agent Desktop ** Agent Desktop * -Genesys Info Mart ** Genesys Info Mart * -Genesys Web Services ** WebServices * -intelligent Workload Distribution ** intelligent Workload Distribution * -Stat Server ** Stat Server | no | no | Form:ArticleCloudRN | Internal | ContentAdmin | |||||||
| ContentAdmin/Internal/Small | Small | Small manual test | * -Test ** Test1 ** Test2 ** Test3 ** Test4 ** +PEC-Agent/Login ** Test5 * -testcategory ** Test6 | no | no | Form:Article | Form:ArticleNoVE | Internal | ContentAdmin | ||||||
| ContentAdmin/Internal/WritersGuide | WritersGuide | IX Writer's Guide | * -Working with MintyDocs ** Introduction to MintyDocs ** Access ** Creating a manual ** MintyDocs training ** Working with TOCs ** Context statements ** Linking ** Typography ** Thirdpartydocs ** Redirects ** Tips ** Posting non-wiki documents ** Acrolinx * -Template pages ** Template types ** Articles ** How It Works pages ** Getting Started pages * -Language usage ** Branding ** Inclusive language ** Boilerplate * -Diagrams and Graphics ** Managing Image files ** Diagrams ** PEArchDiagrams * -Processes ** EOL ** Working with Fennec Feedback ** Story Points ** Story Points FAQ * -Writer's guide to videos ** Creating videos ** Video gallery * -Accessibility ** Accessibledocs ** Accessibility ** VPAT ** AltText ** Longdesc * -Advanced Topics ** MacrosNJobAids * -tests ** acro test ** test article ** test HIW ** test GS ** test tasksum * -Release Notes ** Release Notes ** RNTips * -Private edition ** Observability | yes | yes | Form:Article | Form:ArticleUnstructured • Form:GetStarted • Form:HIW • Form:TaskSummary • Form:ArticlePEServiceObservability • Form:ArticlePEServiceMetrics | Internal | ContentAdmin | ||||||
| DC/9.0.0/Deployment | Deployment | Digital Channels Deployment Guide | * -Deploy ** Deploy ** Docker * -Integrate with the tenant ** DeployReq ** Provision * -Provision ** ProvisionAPI ** GMA | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ • Form:TaskSummary • GetStarted | 9.0.0 | DC | Digital Channels powers your customer interactions across the chat and SMS channels. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media. Chats and SMS are treated just like regular Genesys interactions. When customers communicate with your company on one of these channels, Genesys matches them against customers already in the contact database. If there's a match, the agent handling the interaction has access to all previous interactions with the contact. Until the interaction is marked Done, agents can also return to the chat conversation at any time in the future — for example, they might need to take time to find additional information for the contact or initiate a business process in your company. |
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| DC/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | DC | |||||||||||
| DES/Current/Deployment | Deployment | Designer Deployment Guide | * -Deployment Details ** DeployDesigner9012214 ** DeployDesigner ** Deploy | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ • Form:TaskSummary | Current | DES | ||||||
| DES/Current/Designer | Designer | Designer User's Guide | * -Get Started ** GetStarted ** Features ** Security ** Videos ** UpgradeNotes ** TopicRef * -Applications ** ApplicationsBar ** ApplicationSettings ** ApplicationPhases ** Resources ** Blocks ** AppStruc ** Variables ** SavePublish * -Build a basic application ** BasicApp1 ** BasicApp2 ** BasicApp3 ** BasicApp4 ** BasicApp5 * -Shared Modules ** SharedModulesBar * -Media Resources ** MediaResources ** Personas ** IntelligentPrompts ** SupportedLanguages * -Digital Resources ** DigitalResourcesBar ** PII ** StandardResponses ** FieldCodes ** CustomVars * -Bots and Speech Grammar Resources ** SpeechGrammarsBar ** BotRegistry * -Business Controls Resources ** BusinessObjectsBar ** EmergencyFlags ** SpecialDays ** DesBusinessHours ** DataTables * -Admin Resources ** AdminBar ** Partitions * -Logic and Control Blocks ** LogicCtrlBlocks ** AssignVar ** ChangeLang ** Classify ** ClickToCall ** GoTo ** Return ** Segmentation ** SharedMod ** TerminateCall ** TerminateChat ** ChangePersona * -User Interaction Blocks ** UserIntBlocks ** BotBlock *** DialogflowCX ** Menu ** MenuOption ** PlayMessage ** RecordCall ** RecordUtterance ** UserInput ** AutomatedMessage ** ChatMessage ** ChatCustomMessage ** ChatTranscript ** GetChatTranscript ** SendEmail ** SendSMS * -Business Controls Blocks ** BusinessCtrlBlocks ** BusinessHrs ** DataTable ** Emergency ** SpecialDay * -Routing Blocks ** RoutingBlocks ** QueryVQs ** RouteAgent ** RouteCall ** RoutingAlgorithms ** Route ** StartTreatment ** Transfer ** VoiceMail ** PredictiveRouting * -Data Blocks ** DataBlocks ** CallData ** Statistic ** TxnList * -External Services Blocks ** ExtServBlocks ** CustomService ** HTTPREST * -Reporting Blocks ** ReportingBlocks ** Activity ** Milestone ** Debug * -Callback Blocks ** CallbackBlocks ** CallbackV2 ** CallbackASAP ** CallbackSched ** CallbackAvail ** CallbackCancel ** CallbackExisting ** ValidatePhoneNumber ** CallbackVqWatermark * -Survey Blocks ** SurveyBlocks ** Survey * -Designer Analytics ** AnalyticsBar ** ManageDash ** SummaryDash ** AppDetailsDash ** DurationsDash ** DataTablesDash ** SpikesDash ** HeatmapsDash ** PathDash ** SankeyDash ** SunburstDash ** InputsDash ** SurveysDash ** ExtServDash ** RoutingDash ** BusCtrlDash ** SDRDash ** BotsDash ** SdrRef * -ECMAScript in Designer ** ECMAScript * -Troubleshooting ** Troubleshooting * -Store ** Store ** MicroApps ** IdVerify * -Designer Sample Applications ** EmailApp ** SmartApp ** DefaultRouting | no | no | Form:Article | Form:ArticleUnstructured • Form:GetStarted • Form:TaskSummary | Current | DES | ||||||
| DES/Current/DESPEGuide | DESPEGuide | Designer Private Edition Guide | * -Overview ** Overview ** Architecture ** HADR * -Configure and deploy ** Planning ** Configure ** Provision ** Deploy ** EnableFeatures * -Upgrade, roll back, or uninstall ** Upgrade * -Observability ** Observability *** DES Metrics *** DAS Metrics ** Logging * -Kubernetes platform specific information ** GKE ** AKS | no | no | Form:Article | Form:ArticlePEServiceMetrics • Form:ArticlePEServiceObservability • Form:ArticleUnstructured • Form:TaskSummary • Form:ArticlePEServiceUpgrade | Current | DES | Designer is a service available with the Genesys Multicloud CX private edition offering. This document is intended for use primarily by system engineers and other members of an implementation team who will be involved in configuring and installing Designer and DAS, and system administrators who will maintain Designer and DAS installations. To successfully deploy and implement applications in Designer and DAS, you must have a basic understanding of and familiarity with:
|
7e3f500e-c7d5-4f0e-a62d-f7a002178a90 | ||||
| Docker/Current/Troubleshooting | Troubleshooting | Running Containers and Troubleshooting | *-Running Containers **Running Containers *-Troubleshooting **Troubleshooting | no | no | Form:Article | Form:ArticleUnstructured | Current | Docker | ||||||
| Draft:APPST/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:APPST | |||||||||||
| Draft:AppStudio/Current/UserGuide | UserGuide | Getting Started with App Studio | * -Getting Started ** GetStarted ** Permissions and Roles ** Quick links ** Workspace Configuration ** Video Gallery * -Modules ** Modules ** Events ** Views ** Views-ApplicationMenuBarRegion ** Chains | no | no | Form:Article | Form:GetStarted • Form:TaskSummary • Form:VideoGallery | Current | Draft:AppStudio | ||||||
| Draft:AppStudio/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:AppStudio | |||||||||||
| Draft:AS/Current/Admin | Admin | Administration Guide | * -Overview **Overview | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ | Current | Draft:AS | ||||||
| Draft:ATC/Current/AdminGuide | AdminGuide | Genesys Predictive Engagement Administrator's Guide | * -Get started ** Get Started GenesysCloud ** Get Started GenesysEngage-onpremises ** Get Started GenesysEngage-cloud ** Get Started PureConnect ** Admin videos * -Global settings ** About global settings ** Web tracking ** Tracking snippet ** Action settings * -Segments ** About segments ** Best practices ** Segment examples ** Segments ** Manage segments * -Outcomes ** About outcomes ** Outcomes Overview ** Outcomes ** Manage outcomes * -Action maps ** About action maps ** Overview action maps ** Maintain ** Action maps * -Actions ** About actions ** About web messaging ** About web chats ** About content offers ** AboutArchFlows * -Journey shaping ** About sessions ** Sessions events overview ** Web sessions * -Journey data ** About journey data ** Live Now ** Customer details ** Customer journey map ** Visitor journey (Genesys Cloud CX beta) ** Searches performed ** Segments assigned ** Outcome scores ** Additional information ** Unknown users * -Analytics ** About analytics ** Analytics data ** Visitor Activity ** Journey action map report ** Journey outcome report ** Journey segment report ** Usage * -Compliance ** About compliance and data ** GDPR ** About data tracking * -Audit logs ** View audit logs * -FAQs ** FAQs | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ • Form:TaskSummary • Form:VideoGallery | Current | Draft:ATC | ||||||
| Draft:ATC/Current/AgentGuide | AgentGuide | Genesys Predictive Engagement Agent's Guide | * -Get started ** Get started GenesysCloud ** Get started GenesysEngage ** Get started PureConnect * -Visitor experience ** How Predictive Engagement enriches your chat experience * -Agent experience ** GPE Customer journey ** CustomerJourney ** GenesysEngage ** PureConnect * -Journey details ** Map icons ** Additional information icons ** Device icons * -FAQs ** FAQs | no | no | Form:ArticleUnstructured | Current | Draft:ATC | |||||||
| Draft:ATC/Current/Deployment | Deployment | Deployment guide | * Overview * Getting Started * Prerequisites * Set Up GVP * Configure WFM | no | no | Current | Draft:ATC | ||||||||
| Draft:ATC/Current/Event | Event | Event tracking with tag managers | * -Get started ** About event tracking ** Examples of events ** Videos * -Tag managers ** About tag managers ** Google Tag Manager ** Adobe Launch * -Business scenarios and best practices ** About scenarios and best practices ** Wait too long ** 6 Secs ** Scroll to bottom * -Tag library ** Chat-related tags ** Messaging-related tags ** Event click-related tags ** Page-related tags ** Product-related tags | no | no | Form:Article | Form:ArticleUnstructured • Form:VideoGallery | Current | Draft:ATC | ||||||
| Draft:ATC/Current/PacingServiceDeployment | PacingServiceDeployment | Agent Pacing Service Deployment Guide | * -How Pacing Works ** PacingIntro * -Architecture ** ArchitectureArticle * -Installation ** Installation * -Provisioning ** ProvisioningArticle * -Configuration ** ConfigurationArticle * -Troubleshooting ** TroubleshootingArticle | no | no | Form:Article | Form:ArticleUnstructured | Current | Draft:ATC | ||||||
| Draft:ATC/Current/ReleaseNotes | ReleaseNotes | Genesys Predictive Engagement Release Notes | * -Admin UI ** Administration UI ** Admin-Jan-28 ** Admin-Nov-9 * -Agent UI ** Agent UI ** Agent-Nov-9 * -Predictive Engagement SDK ** Javascript SDK ** JSDK-Jan-28 ** JSDK-Nov-9 * -Predictive Engagement Plugin for Workspace Desktop Edition ** WDE Plugin ** WDE-May-13 ** WDE-Nov-9 * -Agent Pacing Service ** Agent Pacing Service ** New Pacing-Feb-2022 ** Pacing-Dec ** Pacing-Nov-9 | no | no | Form:CloudRN | Current | Draft:ATC | |||||||
| Draft:ATC/Current/SDK | SDK | Journey JavaScript SDK | * -Get started ** Get started ** About the tracking snippet ** Cookie usage ** Configure advanced tracking * -Methods ** Method reference * -Initialization methods ** Initialization Methods ** Init ** initialized ** Destroy * -Session Methods ** Session methods ** api.session.getCustomerCookieId ** api.session.getData ** api.session.getId * -Tracking methods ** Tracking Methods ** Pageview ** Record ** Identify ** Forms:track ** Display icons in the Journey gadget * -Events methods ** About events methods ** on ** once ** off ** Use Events methods with web actions ** Content offer lifecycle ** Use Events methods with content offers ** Web chat lifecycle ** Use Events methods with web chats * -Utility methods ** Utility Methods ** serialize ** dom - ready ** debug * -Web Tracking API ** Web tracking API ** Types of tracked data ** customAttribute * -Form Tracking API ** Form tracking API * -Traits mapper ** Traits mapper * -Modules ** About modules ** Load modules ** autotrackClick ** autotrackIdle ** autotrackInViewport ** autotrackOfferStateChangesInAdobeAnalytics ** autotrackScrollDepth ** autotrackURLChange * -Appendix ** Exclude URL query parameters ** Track hash portion ** Use canonical URL | no | no | Form:Article | Form:TaskSummary | Current | Draft:ATC | ||||||
| Draft:ATC/Current/WDEPlugin | WDEPlugin | Genesys Predictive Engagement Plugin for Workspace Desktop Edition Deployment Guide | * -Prerequisites ** PrerequisitesArticle * -Install ** InstallWDEplugin * -Configure ** Configure GenAdmin | no | no | Form:Article | Form:ArticleUnstructured | Current | Draft:ATC | ||||||
| Draft:ATC/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:ATC | |||||||||||
| Draft:AUTH/Current/AuthPEGuide | AuthPEGuide | Genesys Authentication Private Edition Guide | * -Overview ** Overview ** Architecture ** HADR * -Configure and deploy ** Planning ** Configure ** Deploy ** Provision ** MixedProv * -Upgrade, roll back, or uninstall ** Upgrade * -Observability ** Observability ** AUTHMetrics ** ENVMetrics | no | no | Form:Article | Form:ArticlePEServiceMetrics • Form:ArticlePEServiceObservability • Form:ArticlePEServicePorts • Form:ArticleUnstructured • Form:TaskSummary • Form:ArticlePEServiceArchitecture • Form:ArticlePEServiceUpgrade | Current | Draft:AUTH | Genesys Authentication is a service available with the Genesys Multicloud CX private edition offering. | 6f7f1a8d-4e60-4b8d-a6f0-8cafdbdf0a3e | ||||
| Draft:AUTH/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:AUTH | |||||||||||
| Draft:BDS/Current/User | User | Billing Data Service User's Guide | * -Overview ** Welcome ** NITR ** Overview ** Subscription ** Utility ** MetricStatistics * -Metrics ** Metrics ** GenesysInboundVoice ** OutboundContact ** GenesysChat ** GenesysE-Mail ** GenesysCobrowse ** GenesysSMS ** Third-partyWorkItems ** GenesysSocialEngagement ** GenesysCIMPlatform ** ASRPorts ** TTSPorts ** GVPPorts ** SIPVoicemail ** GIMVoicemail ** Callback ** CIMPremiseUsers ** CIMPremisePlaces ** SIPInteraction ** GenesysVoice ** Workspace ** GenesysChatSeatsforNEXUS ** GenesysTwitterSeatsforNEXUS ** GenesysFacebookStsforNEXUS ** CloudCCSupervisorSeat ** ASRandTTSMinutes ** GVPMinutes ** OutbndVcWithCXContactIxn ** RecordingAndQM ** DesignerChtBtIxn ** DesignerVceBtIxn ** DesignerVceBtMin ** GenesysTaskRouting ** EnabledConcurrentReport ** BusinessUnitBillingBreakout * -Genesys Choice Bundles ** ChoiceOverview ** ChoiceMeasurements ** Voice1 ** Voice2 ** Digital1 ** Digital2 ** WFO * -Genesys Choice Add-ons ** ASRTTS ** IVR ** TaskRouting ** IWD ** Voicemail ** OC ** Add-ons | no | no | Form:Article | Form:ArticleUnstructured • Form:BDSMetric | Current | Draft:BDS | ||||||
| Draft:BDS/Internal/AdminDashboard | AdminDashboard | Billing Data Service | Internal | Draft:BDS | |||||||||||
| Draft:Blueprints/Current/Collected | Collected | Genesys Blueprints | * -Genesys Multicloud CX ** GenesysEngage * -PureConnect ** PureConnect | no | no | Current | Draft:Blueprints | ||||||||
| Draft:Blueprints/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:Blueprints | |||||||||||
| Draft:CC-SelfHelp/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:CC-SelfHelp | |||||||||||
| Draft:ContentAdmin/Boilerplate/PEGuide | PEGuide | Internal Content Administration Private Edition Guide | * -Overview ** Overview ** Architecture ** HADR * -Configure and deploy ** Planning ** Configure ** Deploy ** Provision ** Upgrade * -Observability ** Observability ** ServiceMetrics | no | no | Form:Article | Form:ArticleUnstructured • Form:TaskSummary • Form:ArticlePEServiceArchitecture • Form:ArticlePEServiceMetrics • Form:ArticlePEServiceObservability • Form:ArticlePEServicePorts • Form:PEPrerequisites | Boilerplate | Draft:ContentAdmin | <service name> is a service available with the Genesys Multicloud CX private edition offering. | |||||
| Draft:ContentAdmin/Internal/Admin | Admin | Manual creation test | * -test node ** test article | no | no | Form:Article | Internal | Draft:ContentAdmin | |||||||
| Draft:ContentAdmin/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:ContentAdmin | |||||||||||
| Draft:ContentAdmin/Internal/Agent | Agent | Writer's Guide | * -Working with MintyDocs ** Introduction to MintyDocs * -Help ** ArticleFormHelp ** TOCHelp | no | no | Form:Article | Internal | Draft:ContentAdmin | |||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard | ContentAreaDashboard | Content Area Administration Dashboard | * -Manage Workspaces ** ViewContentAreas ** GenesysCloud ** GenesysEngage * -Manage Search Filters ** SearchPureCloud ** SearchPureEngage ** SearchPrivateEdition ** SearchPureConnect ** SearchShared ** SearchUseCases | no | no | Form:ArticleUnstructured | Form:Article | Internal | Draft:ContentAdmin | ||||||
| Draft:ContentAdmin/Internal/Dashboard | Dashboard | Content Administration Dashboard | * -Create new content areas ** CreateContentAreas ** ViewContentAreas * -Create new workspaces ** CreateWorkspaces * -Manage metadata ** MapFeatures | no | no | Form:ArticleUnstructured | Form:Article | Internal | Draft:ContentAdmin | ||||||
| Draft:ContentAdmin/Internal/GenesysEngageCloudRN | GenesysEngageCloudRN | Genesys Multicloud CX – Sample Release Notes | * -Designer ** Designer * -Web Services and Applications ** GWS | no | no | Internal | Draft:ContentAdmin | ||||||||
| Draft:ContentAdmin/Internal/ReleaseNote | ReleaseNote | Genesys Multicloud CX Release Notes | * -Agent Desktop ** Agent Desktop * -Agent Setup ** Agent Setup * -CX Contact ** CXContact * -Designer ** Designer * -Workspace Web Edition ** WWE * -Pulse ** Pulse * -Genesys Info Mart ** Genesys Info Mart * -Genesys Web Services ** WebServices * -intelligent Workload Distribution ** intelligent Workload Distribution | no | no | Form:ArticleCloudRN | Internal | Draft:ContentAdmin | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard | SiteDashboard | Site Administration Dashboard | * -Create new content areas ** CreateContentAreas ** ViewContentAreas * -Create new workspaces ** CreateWorkspaces * -Manage Genesys Multicloud CX ** Applications ** Users ** DeploymentType ** Components ** ReleaseType ** PageType ** Services ** ThirdPartyServices ** Browsers ** IssueCategory ** Boilerplate ** HADR ** UpgradeStrategy ** Protocols * -Manage Data Structure ** DefinePlatforms ** AutomatedCargoUpdates * -Manage Metadata ** Role ** FeatureTopic ** Environment ** Type ** ProductLine ** Product ** Version * -New Engage Data (do not use) ** Application ** EngageRole | no | no | Form:ArticleUnstructured | Form:Article | Internal | Draft:ContentAdmin | ||||||
| Draft:ContentAdmin/Internal/Small | Small | Small manual test | * -What's New ** WhatsNew * -Test ** +PEC-AS/Current/ManageCC/Getting_started ** Test1 ** Test2 ** Test3 ** Test4 ** +PEC-Agent/Login ** Test5 * -Service Monitoring Tests ** ServicesMonitoring ** ServicesMonitoring2 ** GKE ** OpenShift * -testcategory ** Test6 | no | no | Form:Article | Form:ArticleNoVE | Internal | Draft:ContentAdmin | ||||||
| Draft:ContentAdmin/Internal/Test | Test | Test manual | * -Test pages ** LeaTest ** Test1 ** Test2 ** Test3 ** Test4 ** Test5 ** Test6 ** +ATC/Regions ** Test7 ** Test8 ** +ContentAdmin/Internal/Test/Test1 * -Diagram Group Test Pages ** DG_Test1 ** Callback HIW test * -Get started ** Get Started Genesys Cloud CX ** Get Started Genesys Multicloud CX ** Get Started Genesys Multicloud CX ** Get Started PureConnect ** About tracking * -Journey data ** About journey data ** Live Now ** Customer details ** Customer journey map ** Searches performed ** Segments assigned ** Outcome scores ** Additional information ** Unknown users * -Segments ** About segments ** Best practices ** Segment examples ** Segments * -Outcomes ** About outcomes ** Outcomes best practices ** Outcomes * -Conditions ** About conditions ** Build conditions ** Operators ** AttributesVisitor ** Campaign Attributes ** AttributesJourney ** Custom attributes * -Actions ** About actions ** About actions and action maps ** Action library ** Chat offers ** Configuration options * -Architect flows ** AboutArchFlows ** OverviewArchFlows ** ScenarioArchFlows ** PreparePCArchFlows ** BuildArchFlows ** MonitorArchFlows ** TroubleshootArchFlows * -Webhooks ** About webhooks ** Overview ** Scenario: Spa booking integration ** Columns for webhooks in the Action Library ** PreparePCWebhooks ** Build webhooks ** Monitor webhooks ** Troubleshoot * -Content offers ** About content offers ** Content offers * -Action maps ** About action maps ** Action maps best practices ** Action maps ** Trigger ** Engage ** Outcome probabilities ** Apply ** Route ** Prioritize ** Activate inactivate ** Maintain * -Analytics ** About analytics ** Analytics data ** Visitor Activity ** Action Map Performance * -Settings ** About settings ** Tracking snippet ** Web tracking * -Compliance ** About compliance and data ** GDPR ** About data tracking * -FAQs ** FAQs * RN prototype ** Genesys Multicloud CX ** Cloud private edition ** GCXI RN ** Digital Services RN ** Designer RN | no | no | Form:Article | Form:ArticleUnstructured • Form:ArticleNoVE | Internal | Draft:ContentAdmin | ||||||
| Draft:ContentAdmin/Internal/WritersGuide | WritersGuide | IX Writer's Guide | * -Working with MintyDocs ** Introduction to MintyDocs ** Access ** Creating a manual ** MintyDocs training ** Working with TOCs ** Context statements ** Linking ** Typography ** Thirdpartydocs ** Redirects ** Tips ** Posting non-wiki documents ** Acrolinx * -Template pages ** Template types ** Articles ** How It Works pages ** Getting Started pages * -Language usage ** Branding ** Inclusive language ** Boilerplate * -Diagrams and Graphics ** Managing Image files ** Diagrams ** PEArchDiagrams * -Processes ** EOL ** Working with Fennec Feedback ** Story Points ** Story Points FAQ * -Writer's guide to videos ** Creating videos ** Video gallery * -Accessibility ** Accessibledocs ** Accessibility ** VPAT ** AltText ** Longdesc * -Advanced Topics ** MacrosNJobAids * -tests ** Story Points FAQ2 ** acro test ** test article ** test HIW ** test GS ** test tasksum * -Release Notes ** Release Notes ** RNTips * -Private edition ** Observability | yes | yes | Form:Article | Form:ArticlePEServiceMetrics • Form:ArticlePEServiceObservability • Form:ArticleUnstructured • Form:GetStarted • Form:HIW • Form:TaskSummary • Form:FAQ | Internal | Draft:ContentAdmin | ||||||
| Draft:CSDT/Current/KB | KB | Customer Success Digital Transformation | [Template:CSDTArticles URL] | no | no | Current | Draft:CSDT | ||||||||
| Draft:CSDT/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:CSDT | |||||||||||
| Draft:CustomerCare/Current/KB | KB | Knowledge Base Articles | [Template:KBArticles URL] | no | no | KBArticle | Current | Draft:CustomerCare | |||||||
| Draft:CustomerCare/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:CustomerCare | |||||||||||
| Draft:DC/9.0.0/Deployment | Deployment | Digital Channels Deployment Guide | * -Deploy ** Deploy ** Docker * -Integrate with the tenant ** DeployReq ** Provision * -Provision ** ProvisionAPI ** GMA | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ • Form:TaskSummary • GetStarted | 9.0.0 | Draft:DC | Digital Channels powers your customer interactions across the chat and SMS channels. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media. Chats and SMS are treated just like regular Genesys interactions. When customers communicate with your company on one of these channels, Genesys matches them against customers already in the contact database. If there's a match, the agent handling the interaction has access to all previous interactions with the contact. Until the interaction is marked Done, agents can also return to the chat conversation at any time in the future — for example, they might need to take time to find additional information for the contact or initiate a business process in your company. |
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| Draft:DC/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:DC | |||||||||||
| Draft:DES/Current/Deployment | Deployment | Designer Deployment Guide | * -Deployment Details ** DeployDesigner9012214 ** DeployDesigner ** Deploy | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ • Form:TaskSummary | Current | Draft:DES | ||||||
| Draft:DES/Current/Designer | Designer | Designer User's Guide | * -Get Started ** GetStarted ** Features ** Security ** Videos ** UpgradeNotes ** TopicRef * -Applications ** ApplicationsBar ** ApplicationSettings ** ApplicationPhases ** Resources ** Blocks ** AppStruc ** Variables ** SavePublish * -Build a basic application ** BasicApp1 ** BasicApp2 ** BasicApp3 ** BasicApp4 ** BasicApp5 * -Shared Modules ** SharedModulesBar * -Media Resources ** MediaResources ** Personas ** IntelligentPrompts ** SupportedLanguages * -Digital Resources ** DigitalResourcesBar ** PII ** SmsKeywords ** StandardResponses ** FieldCodes ** CustomVars * -Bots and Speech Grammar Resources ** SpeechGrammarsBar ** BotRegistry * -Business Controls Resources ** BusinessObjectsBar ** EmergencyFlags ** SpecialDays ** DesBusinessHours ** DataTables * -Admin Resources ** AdminBar ** Partitions ** Divisions * -Logic and Control Blocks ** LogicCtrlBlocks ** AssignVar ** ChangeLang ** Classify ** ClickToCall ** GoTo ** Return ** Segmentation ** SharedMod ** TerminateCall ** TerminateChat ** ChangePersona * -User Interaction Blocks ** UserIntBlocks ** BotBlock *** UsingBots ** Menu ** MenuOption ** PlayMessage ** RecordCall ** RecordUtterance ** UserInput ** AutomatedMessage ** ChatMessage ** ChatCustomMessage ** ChatTranscript ** GetChatTranscript ** SendEmail ** SendSMS * -Business Controls Blocks ** BusinessCtrlBlocks ** BusinessHrs ** DataTable ** Emergency ** SpecialDay * -Routing Blocks ** RoutingBlocks ** QueryVQs ** RouteAgent ** RouteCall ** RoutingAlgorithms ** Route ** StartTreatment ** Transfer ** VoiceMail ** PredictiveRouting * -Data Blocks ** DataBlocks ** CallData ** Statistic ** TxnList * -External Services Blocks ** ExtServBlocks ** CustomService ** HTTPREST * -Reporting Blocks ** ReportingBlocks ** Activity ** Milestone ** Debug * -Callback Blocks ** CallbackBlocks ** CallbackV2 ** CallbackASAP ** CallbackSched ** CallbackAvail ** CallbackCancel ** CallbackExisting ** ValidatePhoneNumber ** CallbackVqWatermark * -Survey Blocks ** SurveyBlocks ** Survey * -Designer Analytics ** AnalyticsBar ** ManageDash ** SummaryDash ** AppDetailsDash ** DurationsDash ** DataTablesDash ** SpikesDash ** HeatmapsDash ** PathDash ** SankeyDash ** SunburstDash ** InputsDash ** SurveysDash ** ExtServDash ** RoutingDash ** BusCtrlDash ** SDRDash ** BotsDash ** SdrRef ** SystemApplicationDispositions * -ECMAScript in Designer ** ECMAScript * -Troubleshooting ** Troubleshooting * -Store ** Store ** MicroApps ** IdVerify * -Designer Sample Applications ** EmailApp ** SmartApp ** DefaultRouting * -Best practices ** Looping ** Naming | no | no | Form:Article | Form:ArticleUnstructured • Form:GetStarted • Form:TaskSummary | Current | Draft:DES | ||||||
| Draft:DES/Current/DESPEGuide | DESPEGuide | Designer Private Edition Guide | * -Overview ** Overview ** Architecture ** HADR * -Configure and deploy ** Planning ** Configure ** Provision ** Deploy ** EnableFeatures * -Upgrade, roll back, or uninstall ** Upgrade * -Observability ** Observability *** DES Metrics *** DAS Metrics ** Logging * -Kubernetes platform specific information ** GKE ** AKS | no | no | Form:Article | Form:ArticlePEServiceMetrics • Form:ArticlePEServiceObservability • Form:ArticleUnstructured • Form:TaskSummary • Form:ArticlePEServiceUpgrade | Current | Draft:DES | Designer is a service available with the Genesys Multicloud CX private edition offering. This document is intended for use primarily by system engineers and other members of an implementation team who will be involved in configuring and installing Designer and DAS, and system administrators who will maintain Designer and DAS installations. To successfully deploy and implement applications in Designer and DAS, you must have a basic understanding of and familiarity with:
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| Draft:DES/Current/Developer | Developer | Designer Developer's Guide | * -Channels in Designer * -Voice ** Voice * -Digital Channels ** Digital Channels *** Chat, Email, SMS *** Social Media - Facebook, Twitter, WhatsApp *** Open Media | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ • Form:MintyDocsManualContent • Form:TaskSummary | Current | Draft:DES | ||||||
| Draft:DES/Internal/AdminDashboard | AdminDashboard | Designer Dashboard | Internal | Draft:DES | |||||||||||
| Draft:Dev/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:Dev | |||||||||||
| Draft:Developer/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:Developer | |||||||||||
| Draft:Docker/Current/Deployment | Deployment | Docker Deployment Guide | *-Welcome **Welcome *-Installing Docker Engine CE **Installing Docker Engine CE *-Pulling Repositories from Bintray **Pulling Repositories from Bintray *-High Availability **High Availability *-Blue-Green Deployment Model **Blue-Green Deployment Model | no | no | Form:Article | Form:ArticleUnstructured | Current | Draft:Docker | ||||||
| Draft:Docker/Current/DockerVolumes | DockerVolumes | Docker Volumes | *-Docker Volumes **Understanding Volumes ** Managing Volumes | no | no | Form:Article | Form:ArticleUnstructured | Current | Draft:Docker | ||||||
| Draft:Docker/Current/Troubleshooting | Troubleshooting | Running Containers and Troubleshooting | *-Running Containers **Running Containers *-Troubleshooting **Troubleshooting | no | no | Form:Article | Form:ArticleUnstructured | Current | Draft:Docker | ||||||
| Draft:Docker/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:Docker | |||||||||||
| Draft:FieldSupport/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:FieldSupport | |||||||||||
| Draft:FieldSupport/Private/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Private | Draft:FieldSupport | |||||||||||
| Draft:FieldSupport/Private/EngageServices | EngageServices | Genesys Multicloud CX Services and Components | * -All Services ** GWS ** Tenant ** AdvancedEmail | no | no | EngageServices | Private | Draft:FieldSupport | |||||||
| Draft:FieldSupport/Private/FieldGuide | FieldGuide | Engage Cloud Approval Process Field Guide | * -Genesys Multicloud CX ** AzurePMControl ** AWSPMControl * -Private Edition ** Private EditionPMControl * -Capabilities ** AgentScripting ** Chatbots ** PredictiveRouting ** Voicebots * -Cloud Approval Process ** Engage Cloud Approval Process | no | no | Form:SimpleArticle | SOW | Private | Draft:FieldSupport | ||||||
| Draft:FieldSupport/Private/MulticloudOverview | MulticloudOverview | Genesys Multicloud CX Overview | * -Introduction ** PrivateEdition ** Containers * -Genesys Multicloud HLA Overview ** SampleLooseStructure ** EnterpriseArchitecture ** MultiRegion ** VoiceandData * -Genesys Multicloud CX Deployment Models ** Archetypes ** RACI * -Private Edition Version Support Policy ** AboutPolicy * -Prerequisite Infrastructure and Third-Party Architecture ** ThirdPartySoftware ** ConfiguringKubernetes * -Deployment * -Security * -Conforming to Kubernetes Standards | Form:ArticleSimplified | Form:ArchitectureArticle | Private | Draft:FieldSupport | ||||||||
| Draft:GAA/Current/Admin | Admin | Genesys Agent Assist Administrator Guide | * -Get Started ** get-started-Genesys Multicloud CX * -Prepare your tenant ** prepare-tenant ** setup-agents | no | yes | Form:Article | Form:ArticleUnstructured | Current | Draft:GAA | ||||||
| Draft:GAA/Current/Agent | Agent | Genesys Agent Assist Agent Guide | * -Get Started ** Overview * -Find your Agent Interface ** GAAinWDE | no | yes | Form:Article | Form:ArticleUnstructured • Form:FAQ | Current | Draft:GAA | ||||||
| Draft:GAA/Current/Deployment | Deployment | TestManual | * -How to install ** 01-Deployment ** 02-Provisioning | no | no | Form:Article | Current | Draft:GAA | Description of the manual | ||||||
| Draft:GAA/Current/ReleaseNote | ReleaseNote | Genesys Agent Assist Release Notes | *- Agent UI ** Agent UI | no | no | Form:CloudRN | Current | Draft:GAA | |||||||
| Draft:GAA/Current/WDEPlugin | WDEPlugin | Genesys Agent Assist Plugin for Workspace Desktop Edition Deployment Guide | * -Prerequisites ** PrerequisitesArticle * -Install ** InstallWDEplugin * -Configure ** ConfigureGenAdmin ** ConfigureAAGoogleAccount ** InstallAAIntegration | no | no | Form:Article | Form:ArticleUnstructured | Current | Draft:GAA | ||||||
| Draft:GAA/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:GAA | |||||||||||
| Draft:GAM/Current/Admin | Admin | nGAGEMENT Administrator's Guide | * -Get started ** Get nGAGEMENT ** nGAGEMENT setup wizard ** Initial configuration ** Open Settings page * -Metrics ** About metrics ** Available metrics ** Metric display types ** Configure metrics ** Configure powerhouse performance points * -Challenges and leaderboard ** Configure challenges and leaderboard settings * -Preset Filters ** Manage preset filters * -nSight subscription ** Subscribe to nSight * -User accounts ** About user accounts ** Configure leaders ** Manage user passwords ** Configure login exceptions ** View current users * -Your user settings ** Manage your user settings * -Application support ** Submit support ticket | no | no | Form:Article | Form:TaskSummary | Current | Draft:GAM | ||||||
| Draft:GAM/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:GAM | |||||||||||
| Draft:GAMD/Current/Admin | Admin | Gplus Adapter for Microsoft Dynamics 365 Administrator's Guide | * -Introduction ** Start * -Integration in Microsoft Dynamics 365 ** Prereq365 ** Install365 ** ConfigCIF1 ** ConfigCIF2 ** Packages * -Integration in Microsoft Unified Service Desk (USD) ** PrereqUSD ** InstallUSD ** ConfigUSD * -Screen pops ** FunctionSP ** ConfigSP ** CustomSP * -Activity History ** WorkAH * -Workflow Designer ** Descript ** InstallWFDes ** ConfigWFDes ** FunctionWFDes ** WFDebug | no | no | Form:Article | Current | Draft:GAMD | |||||||
| Draft:GAMD/Current/Agent | Agent | Gplus Adapter for Microsoft Dynamics 365 Agent's Guide | * -Introduction ** Descript * -Getting started ** Basics * -Working with the Adapter ** Access ** Inbound ** Outbound ** ClickCall ** ScreenPops ** ActivityH ** Performance | no | no | Form:Article | Form:Article • Form:ArticleUnstructured • Form:GetStarted | Current | Draft:GAMD | ||||||
| Draft:GAMD/Current/ReleaseNote | ReleaseNote | Gplus Adapter for Microsoft Dynamics 365 Release Notes | *-2019 Releases **Dec-21 | no | no | Form:CloudRN | Current | Draft:GAMD | |||||||
| Draft:GAMD/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:GAMD | |||||||||||
| Draft:GASL/8.5/Agent | Agent | Gplus Adapter for Siebel CRM Agent's Guide | * -Agents ** Features ** ACWtimer | no | no | Form:Article | 8.5 | Draft:GASL | |||||||
| Draft:GASL/8.5/Deployment | Deployment | Gplus Adapter for Siebel CRM Deployment Guide | * -Deployment ** Features ** Changes ** ACWtimer ** Dataprotect ** SblIPs ** CustSblIPs | no | no | Form:Article | 8.5 | Draft:GASL | |||||||
| Draft:GASL/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:GASL | |||||||||||
| Draft:GASN/Current/Admin | Admin | Gplus Adapter for ServiceNow Administrator's Guide | * -Introduction ** Start * -Integration in ServiceNow ** Prereq ** Install ** Config ** Packages * -Supported features ** ScreenPops ** ActivHist ** Click2Call | no | no | Form:ArticleUnstructured | Current | Draft:GASN | |||||||
| Draft:GASN/Current/Agent | Agent | Gplus Adapter for ServiceNow Agent's Guide | * -Get started with Gplus Adapter ** Gplus Adapter basics * -Handle interactions with Gplus Adapter ** Manage inbound calls ** Make outbound calls ** Supported features * -Introduction ** Descript * -Getting started ** Basics * -Working with the Adapter ** Access ** Inbound ** Outbound ** ClickCall ** ScreenPops ** ActivityH ** Performance | no | no | Form:ArticleUnstructured | Current | Draft:GASN | |||||||
| Draft:GASN/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:GASN | |||||||||||
| Draft:GAWFM/9.0/AspectDeployment | AspectDeployment | Gplus Adapter for Aspect WFM Installation and Configuration Guide | * -Product Description ** +Draft:GAWFM/9.0/AspectDeployment/Historical_Reports ** +Draft:GAWFM/9.0/AspectDeployment/Real_Time_Adherence_(RTA) * -Installation and Setup ** +Draft:GAWFM/Permissions ** +Draft:GAWFM/IncludedFiles ** +Draft:GAWFM/DefaultDirectories ** +Draft:GAWFM/AddAdapterInstance ** +Draft:GAWFM/JavaVirtualMachine ** +Draft:GAWFM/ConfigServerCx ** +Draft:GAWFM/SCSIntegration ** +Draft:GAWFM/LoggingConfig *** StaffGroupLogs | no | Form:Article | 9.0 | Draft:GAWFM | ||||||||
| Draft:GAWFM/9.0/Deployment | Deployment | Gplus Adapter for WFM User Guide | * -Historical Reports & RTA Codes ** Aspect ** NICE-IEX ** Teleopti ** Verint * -Installation & Setup ** Permissions ** IncludedFiles ** LoggingFTPReportDirectories ** AddAdapterInstance ** JVM ** ConfigServer ** SolutionControlServer ** LoggingConfig ** StartUpTest ** LicenseFile * -Application Options ** AspectOptions ** NICEOptions ** TeleoptiOptions ** VerintOptions * -Additional Configuration ** AddServers ** ThresholdTime ** AddAnnexData ** AddPlaceGroup *** AspectOnlyAddAgentsToDataGroup ** EventAttributeDeterminers * -Setting up Secure File Transfer ** OverviewFileTransfer ** PrivatePublicKey ** ClientConfig ** ServerConfig * -Outbound Voice Campaigns ** OverviewOutbound ** PredictiveProgressive ** PredictiveProgressiveASM ** PreviewPushPreview ** NonCampaignCalls * -Streams & Filters ** MultipleAdapters ** MediaReports * -Recovery, Restarts, & Reconnects ** OverviewRRR ** Recovery ** Restarts ** Reconnects * -Additional Information ** TimeZoneID ** SecureFileTransferProblems ** ManageWindowsService ** LogFiles ** WindowsInstallScript ** AWSCredentialsS3Bucket | no | no | Form:ArticleUnstructured | Form:Article | 9.0 | Draft:GAWFM | ||||||
| Draft:GAWFM/9.0/Requirements | Requirements | Requirements Guide | no | no | Form:ArticleUnstructured | Form:Article | 9.0 | Draft:GAWFM | |||||||
| Draft:GAWFM/Current/GAWFMPEGuide | GAWFMPEGuide | Gplus Adapter for WFM Private Edition Guide | * -Overview ** Overview ** Architecture ** HADR * -Configure and deploy ** Planning ** Configure ** Deploy ** Provision * -Upgrade, rollback, or uninstall ** Upgrade * -Observability ** Observability ** GAWFMMetrics ** Metrics ** Logging | no | no | Form:Article | Form:ArticlePEServiceMetrics • Form:ArticlePEServiceObservability • Form:ArticleUnstructured • Form:TaskSummary • Form:ArticlePEServicePorts | Current | Draft:GAWFM | Gplus Adapter for WFM is a service available with the Genesys Multicloud CX private edition offering. | fad64937-a7c8-43ca-836d-68582478f982 | ||||
| Draft:GAWFM/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:GAWFM | |||||||||||
| Draft:GDE/9.0/Deployment | Deployment | test deployment | * -Chap 01 ** Topic 02 ** Topic 03 * -Before you install ** Topic 04 ** +Topic 05 * -Deployment ** AWS-Deployment | no | no | Form:Article | Form:ArticleUnstructured | 9.0 | Draft:GDE | ||||||
| Draft:GDE/9.0/ReleaseNote | ReleaseNote | Genesys Dialog Engine Release Notes | * -2019 Releases ** Oct-02 ** Mar-15 | no | no | Form:CloudRN | 9.0 | Draft:GDE | |||||||
| Draft:GDE/9.0/Troubleshooting | Troubleshooting | Troubleshooting Guide | * -Chap 1 ** Topic 1 ** Topic 2 * -Chap 2 | no | no | Form:Article | Form:ArticleUnstructured | 9.0 | Draft:GDE | This is a Troubleshooting manual | |||||
| Draft:GDE/Current/User | User | Genesys Dialog Engine User Guide | * -Get Started ** Overview ** Create your first Chat Bot * -Components ** Bots ** Intents ** Utterances ** Slots ** Confirmations * -Working with Bots ** Testing your Chat Bot ** Training your Chat Bot ** Adding Knowledge ** Configuration ** Intent Disambiguation ** Intent Accuracy Report ** Versioning Bots * -FAQ ** Frequently Asked Questions | no | no | Form:Article | Form:ArticleUnstructured • Form:FAQ | Current | Draft:GDE | ||||||
| Draft:GDE/Internal/AdminDashboard | AdminDashboard | Workspace Administration Dashboard | Internal | Draft:GDE |