Base unit of content for Agent Workspace -

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Component RN Definition[edit source]

Component Agent Workspace
Deployment Type Genesys CX on AWS, Private Edition, Genesys CX on Azure
Release Number (Change release number)
Release Type
Highlight Resolved issues.
Boilerplate(s) Used
Release Date 2023-09-14
Private Edition Release Date 2023-09-15
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL project = WWE AND labels = wwe-september-23 ORDER BY created DESC
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
WWE-3616 Resolved Issue Agent Workspace now prevents presenting the chat interaction that was already handled by another bro...
WWE-3394 Resolved Issue When enabled, My Interaction Queues with all related filters will be correctly displayed in th...
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