Genesys Portal application access
From Genesys Documentation
Revision as of 02:32, November 19, 2020 by Jeffrey.erickson@genesys.com (talk | contribs) (Published)
This topic is part of the manual Cloud Basics for Administrators for version Current of Administrator.
Contents
The Portal is the Engage cloud gateway application, where you can launch applications and find help.
After users log into Genesys Portal, the application icons they see depend on their role.
Click the question mark to access online help and training.
All Apps
The All Apps tab contains all the available applications for all applicable roles.
User
The User tab includes the applications for agents and supervisors.
Administration
The Administration tab includes applications for administrators and developers.
Support
The Support tab offers access to Genesys Customer Care and Training.
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