Get started with Genesys Predictive Engagement for Genesys Engage cloud

Genesys Engage cloud-based customers should complete these initial tasks in order to use Genesys Predictive Engagement.

Overview

1. Prepare your tenant.
2. Configure permissions and routing logic.
3. Log in to Altocloud.
4. Create segments
5. Create outcomes.
6. Monitor web activity with LiveNow.
7. Configure your web pages.
8. Build actions.
9. Build action maps.
10. Receive chats in Agent Desktop.