From Genesys Documentation
Click on any of the following to see the documentation for that version:
How it works
Agent's Guide
Comments or questions about this documentation? Contact us for support!
Gplus Adapter for Salesforce
Gplus Adapter for Salesforce enables the integration of Agent Workspace within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.